Alan Harvey were fantastically enthusiastic until they actually got your money then that charisma disappeared. There was also huge confusion when it came to returning our deposit as they were attempting to take over £100 for a cleaner that was never hired. Felt as if they were only after our money and did not care about quality of customer service. Would not rent again and would not recommend.
What agent could do to change your mind?
More clarity when it comes to contracts and money
Honesty when it comes to deposits
Consistency in there quality of customer service.