Having rented a property via Edinburgh spaces for the Edinburgh festival I have never dealt with such unprofessional incompetent people. The property was a disgrace breaching contract and we had to spend hours cleaning it ourselves as Ed spaces didn't answer the 24 hour emergency phone!
We saw the owner Michael by chance walking to the shop to buy bedding and cleaning products and told to buy what we needed and they would refund us.
It took over 5 weeks to get our deposit money back after 13 emails and 10 phone calls, we never received an apology for the disgraceful treatment.
It took a further 2 weeks to get the £94 we had paid for bedding and cleaning products refunded after they tried to wriggle out of this responsibility with more lies and trying to ignore our complaint.
They should not be able to trade, their contempt towards us was unbelievable and I have never known such shocking service, we even had to threaten protesting outside their branch to get any response
Please keep away from these agents