I lost £350 as my car broke down and i could not get the relevant paperwork to them on the day they said. They did not tell me i would lose the flat if i did not bring in the paperwork that day and i gave them plenty of notice that i could not come that day. I was also treated like an idiot throughout the whole process by the manager who looked and acted like she would be better suited to working elsewhere. Disgusted.
What agent could do to change your mind?
Do not have time to mention how much needs to be improved.