I've had numerous problems with the city head office on Clarendon street, 1st they gave me the wrong key thob to get into the building and took 3days to get it; at which point i was either stuck in or out of the flat for that period of time in a city miles away from home (not a nice feeling at all!)l. I got the feeling they didn't care. 2ndly i got locked outside the flat and they refused to give me a spare key. granted i didnt have any ID or money for the deposit. however, the Manager did come down to talk to me (Tall blonde hair, did not catch his name) he was absolutely awful to speak to. It felt like he was blaming me for other people that have either lost keys or been locked out, he was not a nice man at all.... very offensive, in your face, nasty and upsetting. If you expect to have to communicate with these people as a business dont! (pissup in a brewery) go to LMP! i am just awaiting the next issue to crop up, ive only been here for a month!