“The house I rent is through northwood and had to ......”
1 Star Review
Nov 29,2016
By:
'DispleasedTenant'
Nov 29,2016
Branch: Nottingham, 568 Mansfield Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG7
Branch: Nottingham, 568 Mansfield Road
Lettings (as a Tenant)
Postcode: NG7
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The house I rent is through northwood and had to call them up as the boiler became faulty. The girl who answered the phone named Holly was very unhelpful. She seemed very uninterested in my issue and told me she'd call back once she'd spoken to a contractor. I am still waiting for this call over a week later. She had no communication skills whatsoever and even seemed bored to be speaking to me. I am really hoping to not have to deal with her again as I was made to feel the faulty boiler was not an issue, especially after the long wait in hearing back from her. I am left putting up with intermittent hot water whenever I try use the shower which is most unpleasant.
Comment on agent fees
Considering I get zero customer service skills from my one and only time calling northwood, I would say their fees are extortionate as they do nothing to justify them.
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