DO NOT USE THIS ESTATE AGENT!!
As a landlord they said they took references from the tenants they provide but THEY DO NOT TAKE TENANT REFERENCES!!!! They only take contact details from tenant such as a mobile number! They do not care if the tenant is permanently employed or even check up with employment! Very unhelpful when tenant does not pay the rent - as they just say "What can we do??"
Look at their tenancy agreements - no 6 month break clause, No clauses against tenant changing the locks! When the tenant changed the locks against our consent, they simply said you do not need a spare key as you must not enter the premises without permission.
When you ring up about a grievance they leave you waiting on the phone for ages. You need to ring back several times to get through to someone who will deal with you.
When they pay you the deposit (weeks and weeks after the two week stated period) it is an incorrect and insufficient amount. It took me ages to claim the correct deposit from them!!