Mar 15,2012
Mar 15,2012
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this helpful

As a landlord they said they took references from the tenants they provide but THEY DO NOT TAKE TENANT REFERENCES!!!! They only take contact details from tenant such as a mobile number! They do not care if the tenant is permanently employed or even check up with employment! Very unhelpful when tenant does not pay the rent - as they just say "What can we do??"

Look at their tenancy agreements - no 6 month break clause, No clauses against tenant changing the locks! When the tenant changed the locks against our consent, they simply said you do not need a spare key as you must not enter the premises without permission.

When you ring up about a grievance they leave you waiting on the phone for ages. You need to ring back several times to get through to someone who will deal with you.

When they pay you the deposit (weeks and weeks after the two week stated period) it is an incorrect and insufficient amount. It took me ages to claim the correct deposit from them!!
Was this helpful? Yes
By: Docklands Estates
Aug 14, 2012
If this is a legitimate grievance then a copy of the file we I would be happy to post and the diary notes would confirm all the above to be incorrect.
Firstly we offer Full Rent Guarantee.
Each contract comes with a break clause at 6 months unless terms have been agreed prior to tenancy commencing.
If a tenant changes the locks then they should supply a spare key to landlord or agent.
We have a complaints procedure in place which is governed by the property ombuudsman which we are a member of.
By: Magna1108
Aug 14, 2012
Firstly references are taken and it stipulates in our Terms and Conditions what level of references are taken. We offer Full Rent Guarantee but some landlords opt not to take this despite it covering non paid rent, legal fees to evict the tenant should the need arise. All tenancy agreements come with a break clause unless the landlord and tenant a straight years contract. It clearly states in the contract if locks are changed they must supply a key to agent/landlord.
A complaint procedure is in place and governed by the Property Ombudsman who we are a member.

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Docklands Estates

Suite 3 Lion Court 435 The Highway Wapping, London
Greater London

020 7790 7070

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