Miles & Barr
Ramsgate, CT11
2.8/5, 19 reviews
42% recommended
75% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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“I have received overall a terrible service from Miles and ......”

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Nov 25,2016
Minithumbdown
By: 'Jo'
Nov 25,2016
7 people found
this helpful
I have received overall a terrible service from Miles and Barr Ramsgate. Stuart Barr himself did not reply to my many emails to him making valid complaints and then when I eventually get someone to take me seriously and I think I'm getting somewhere speaking to Karen Hirst, Stuart only then replies after months and months of ignoring massive gaps and lack of competence in his staff and then takes their side and believes lies he's been told by his staff to try and get themselves out of trouble and their fellow workers .
One example of many is when I put an offer on a flat there. When I viewed it it was dark and there was no electricity so I couldn't see any defects. We could not find the boiler and so this became a sticking point and I was promised the boiler would be located and photos would be sent to me by Giuseppe . Not only did he not do this, on the day that I made a special trip from london to view the flat again and stipulated I had to see the boiler in order to continue with buying it I arrived to find a member of staff still none the wiser where this boiler was. They hadn't even bothered to locate it in my absence so that they were ready for me when I got there. We had a total wasted trip and also discovered there was a massive damp patch from floor to ceiling that Giuseppe hadn't even bothered to inform us about even though he was aware we had viewed in the dark. I have a good relationship with all the other estate agents yet Stuart is blind to the fact that people get angry for a reason and when they are continuously messed around had have wasted journeys from london because they continuously kept 'forgetting ' to book in the properties you asked to view and never bothered to call you and let you know a thing or return calls and then are sarcastic and arsey when you point out to them they've wasted your time that you will want to scream and shout at the staff who have created such a nightmare for you - that it is normal to want to do this when you are fuming with their laxidazy attitude and rudeness.
Christian Miles needs to start paying more attention and start realising M&B have a terrible reputation and some of their staff are very arrogant.
Harry annoyed the hell out of me at one point but we managed to draw a line and start again on a better footing . Anne Marie was a star and an asset. Alex has lied about me and Giuseppe has come across as incompetent and unprofessional time and time again making promises to improve his service then repeating the exact same thing you told him had annoyed you again and again.
Stuart Barr needs to wake up and see that people don't get annoyed for no reason and when you get on fine with all other agents who care far more then is obvious who's to blame.
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Opening Hours
Address

Miles & Barr
47-49 Queen Street
Ramsgate
Kent
CT11 9EJ
01843 570500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £215,000 £390,000
Lettings 100% 99% £495 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 4 5 2 0 0 0 5
Areas covered
  • CT11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA Relocation Agent Network
Latest Properties

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“Wost agents Ive ever dealt with...”

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Jan 30,2024
Minithumbdown
By: 'Dave Lister'
Jan 30,2024
0 people found
this helpful
The worst thing they did was allowed a workman into my flat while I was away without telling me. He then stole some of my stuff. They are refusing to co-operate with helping me get my stuff back and have just sent an email saying ...
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“Awful for tenants...”

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Mar 11,2022
Minithumbdown
By: 'Josh'
Mar 11,2022
3 people found
this helpful
Worst experience so far as a tenant with a lettings agent. Rude, sarcastic employees. Communication is shocking, we seem to be doing their admin for the property which is taking a lot of time out of our actual jobs. If you are tenants, avoid miles ...
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“Excellent service from all of the staff at Mi......”

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Apr 06,2021
Minithumbup
James
By: 'Carol'
Apr 06,2021
0 people found
this helpful
Excellent service from all of the staff at Miles & Barr Ramsgate who were originally just assisting me with finding a new home. At the last moment I changed to them also for selling my property and within days it had sold. A massive thank you ...
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“I would like to leave a review for a member of staff...”

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Aug 13,2020
Minithumbup
Annie
By: 'Ashley'
Aug 13,2020
0 people found
this helpful
I would like to leave a review for a member of staff. This person has gone out of their way to help me even though I know that they are innundated with other people. She always responds to my emails and I think that people ...
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“Cannot flaw the service provided....”

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Jul 17,2020
Minithumbup
By: 'Gareth'
Jul 17,2020
1 people found
this helpful
Cannot flaw the service provided. Given the difficult situation and challenges presented by Covid 19. It is a credit to all at the Ramsgate branch that the sale went as well as it did. From the free probate valuation to the completion of the sale of ...
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“Really bad discriminatory estate agent. They ......”

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Jul 13,2020
Minithumbdown
By: 'Alexandra'
Jul 13,2020
1 people found
this helpful
Really bad discriminatory estate agent. They have let me down every time I have wanted to buy a Georgian property in Spenser square in Ramsgate during the last 5 years. When will they learn that as a female cash buyer they simply will not show me ...
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“Fantastic lettings service...”

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Feb 21,2019
Minithumbup
By: 'SJ44'
Feb 21,2019
0 people found
this helpful
I used Miles & Barr lettings to secure my rental property, they were really good at keeping in contact with me about new and upcoming properties until I found the right property for myself. The process of collecting my keys was smooth and I have had ...
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Comment on agent fees
Fees are cheaper than a lot of the other agents. No extra charge for pets or guarantor
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“Fantastic lettings service...”

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Feb 21,2019
Minithumbup
By: 'SJ44'
Feb 21,2019
0 people found
this helpful
I used Miles & Barr lettings to secure my rental property, they were really good at keeping in contact with me about new and upcoming properties until I found the right property for myself. The process of collecting my keys was smooth and I have had ...
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Comment on agent fees
Fees are cheaper than a lot of the other agents. No extra charge for pets or guarantor
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“Wont be using them again in future... due to move and the left hand doesnt know what the righy jand is doing. Total sham...”

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Dec 28,2018
Minithumbdown
By: 'Christine'
Dec 28,2018
4 people found
this helpful
Wont be using again if i ever need to move in the future. The whole thing could be handled alot smoother and without the stress......
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Comment on agent fees
Not bad
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“Happy to use again...”

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May 23,2018
Minithumbup
By: 'Ramsgateseller'
May 23,2018
1 people found
this helpful
My husband and I have used Miles and Barr Ramsgate a number of times and been happy with the service. They work at weekends - which is something not all Thanet estate agents do - and that is one of the reasons why we've used ...
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“having terminated our rental and proceeding with the purchase nicely (......”

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Nov 23,2017
Minithumbdown
By: 'firsttimesbuy'
Nov 23,2017
10 people found
this helpful
having terminated our rental and proceeding with the purchase nicely (so we thought) we today found out we had been gazumped and details seem pretty unclear how this happened. so for Christmas we have no property to move to and no property to rent as ...
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“Worse estate agent! Absolutely furious with this company. They are ......”

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Sep 13,2017
Minithumbdown
By: 'Natalie'
Sep 13,2017
9 people found
this helpful
Worse estate agent! Absolutely furious with this company. They are incredibly rude and unhelpful. There is no way I would consider dealing with this company again, no property they show me could be good enough!...
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“sale and purchase in RamsgateI have bought and sold 13 times ......”

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Dec 23,2016
Minithumbup
By: 'Dinah'
Dec 23,2016
1 people found
this helpful
sale and purchase in Ramsgate I have bought and sold 13 times my life so have a lot of experience with estate agents I have also managed teams in my time in the NHS I have to give feedback for a remarkable team in Ramsgate...
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Comment on agent fees
reasonable
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“I have received overall a terrible service from Miles and ......”

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Nov 25,2016
Minithumbdown
By: 'Jo'
Nov 25,2016
7 people found
this helpful
I have received overall a terrible service from Miles and Barr Ramsgate. Stuart Barr himself did not reply to my many emails to him making valid complaints and then when I eventually get someone to take me seriously and I think I'm getting somewhere speaking ...
read full review
Comment on agent fees
N/A
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“Unethical. Unprofessional. Dishonest. We had a 150 mile round trip to ......”

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Jun 02,2015
Minithumbdown
By: 'JSS'
Jun 02,2015
9 people found
this helpful
Unethical. Unprofessional. Dishonest. We had a 150 mile round trip to view a property which the agent showing us around then claimed to know nothing about. He told us a patch of fenced off land at the bottom of the garden was untitled when five minutes ...
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“We were on the market with Miles and Barr for ......”

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Aug 28,2014
Minithumbdown
By: 'MuffinTins10'
Aug 28,2014
8 people found
this helpful
We were on the market with Miles and Barr for four months yet only had four viewings in that time. No contact with them week to week and no feedback as to why they didn't think we were getting any interest. Literally weeks would go ...
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“Not sure if it's the landlord or the agent but ......”

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Jul 10,2013
Minithumbdown
By: 'Camden'
Jul 10,2013
3 people found
this helpful
Not sure if it's the landlord or the agent but they hid problems with the property until I found them after moving in, they are cheerful but dismissive and generally seem a bit la-de-da not bothered. There was a rat in my property - no ...
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What agent could do to change your mind?
They could actually care, Im not sure how they rest at night knowing they home people with rats and mould on the walls.
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“We tried to sell our property through Miles and Barr ......”

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Feb 17,2011
Minithumbdown
By: 'milliemop'
Feb 17,2011
4 people found
this helpful
We tried to sell our property through Miles and Barr last year. Huge waste of time. The person we were dealing with never contacted us to let us know what was happening, and never gave us feedback from our viewings. Things were very slow for ...
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“In our opinion until all estate agents are licenced this ......”

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Feb 25,2010
Minithumbup
By: 'jack'
Feb 25,2010
1 people found
this helpful
In our opinion until all estate agents are licenced this agent is the guage to go by. All the staff provided a friendly, efficient and excellent service. We were kept informed of all market movements and not once pressurised into dropping our price for a ...
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No fees information available
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Last updated at 3:40 PM 13/11/2017 by Lewis

Awards won by Miles & Barr, Ramsgate CT11 9EJ



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