100% lettings valuation accuracy
75% lettings fee satisfaction
Nov 26,2016
Nov 26,2016
5
people found
this helpful
this helpful
I moved to Derry in September 2014 with my partner but we actually privately rented the property in question @ (Conars Court Complex) 3 months earlier in order to secure the property as we were both working. Initially M & Mc appeared very professional and completed our 12 month lease without a problem. Up to March/April of this year we had no major complaints. Our problems started happening when Conars Court Complex had its gas switched off by Health & Safety NI. All residents were left without hot water, access to cooking facilities and heating. The Gas was switched off on either a Monday or a Tuesday of the week and I personally went to the office of M & Mc to advise them of the issues on the Friday following. Originally I thought that the gas problem at the complex would only be temporary but in fact it was not reinstated until about 3 weeks ago (early November 2016). On the Monday following the Friday when I called to the office of M & Mc I still had not heard from them as regards what was going to be done for me so I once again called to their office to find out what was happening. I learned that they had not made any attempt to contact the landlord in question and I then told them that I would remain in their office until they made contact with him. An attempt was made to call the landlord while I was in the office but he wasn't able to be contacted. The Office Manager then came out to me and shouted What did I expect them to do for me & Propety Manager has advised that you were offered the same facilities as every other resident at Conars Court. I was absolutely shocked and disgusted that this person thought she had the right to shout at me during a very stressful time for me (at this stage I had been living without hot water, heating & cooking facilities for a week and without anyone to turn to). Even more annoying was the fact that I had not been offered anything at all by anyone so the information which the Property Manager had passed onto her was totally incorrect. It was at this point that I lost all confidence in M & Mc. But this was only the beginning of the nightmare. About 2 weeks into the situation the landlord finally agreed to provide an electric hob & a hot water geyser to us which resolved our hot water & cooking problems but we were still without heating. These facilities were only provided after a local Councillor rang the offices of M & Mc and threatened them with legal action if they didn't do something for us. M & Mc had made no contact with me as regards what was being offered by the landlord until this call was made. One of the staff members of M & Mc admitted to me during one of the many conversations I had with him about the situation that M & Mc had never had to deal with a situation like this before and were out of their depths as regards how to deal with it. With respect, I feel as rental agents, it is in their best interest to learn how to deal with these kind of situations if they don't know how. Again, this led to a further loss of confidence in M & Mc. During all this time neither M & Mc nor the Property Management company made any communication to us about the situation or when it would be resolved. However, all Habinteg (social housing tenants) were regularly updated on the situation. We called on several occasions to the offices of M & Mc to find out when our heating would be reinstated and were fobbed off on each occasion. No temporary heating was provided to us in the meantime even when the temperature dropped towards the end of the year. I think I should mention here that we continued to pay our full rent of £563 a month during all this time and were not offered a reduction in rent to make up for the loss of heating despite requesting same months ago. In fact we never even got a response to this request. A further loss of confidence in M & Mc. Finally, we moved out about 3 weeks ago leaving the apartment in good condition but were accused of having left a bad stain on the kitchen carpet (£70 was retained to clean this alleged stain). Whilst an agents have the right to withhold funds from a deposit, this stain was not caused by us and I will be pursuing this with a Solicitor. I am raging about this as we left the apartment in the same condition as we got it in. To any tenant thinking of dealing with Montgomery & McCleery, I say there are other agents in Derry. For your own peace of mind, stay well away from this one.
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Latest Reviews
20th Aug 2024
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26th Jun 2017
reviewed by 'Willy'
17th Jan 2017
reviewed by 'McGinley'
26th Nov 2016
reviewed by 'Priscilla'
29th Jun 2014
reviewed by 'unhappy'
Opening Hours
Address
Montgomery & McCleery
82 Duke Street, Waterside
Derry,Londonderry
County Londonderry
BT47 6DQ
028 7134 2333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 75% | £280 | £563 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 20,2024
Aug 20,2024
1
people found
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this helpful
Refused details of house I wanted to view, from Manchester and said I should excercise due diligence by visiting ireland! Just what you expect from cowboys. Never again....
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Jun 26,2017
Jun 26,2017
0
people found
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Great people to deal with. Hassle free. I'm really happy with all the help and advice that I was given....
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Happy with fees
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Jan 17,2017
Jan 17,2017
1
people found
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this helpful
We have used this agent for 3 years. They have been most professional at all times and most dependable. They have been more than helpful when we have had any queries....
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Good
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Nov 26,2016
Nov 26,2016
5
people found
this helpful
this helpful
I moved to Derry in September 2014 with my partner but we actually privately rented the property in question @ (Conars Court Complex) 3 months earlier in order to secure the property as we were both working. Initially M & Mc appeared very professional and completed our 12 month lease ...
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Sep 05,2014
Sep 05,2014
5
people found
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this helpful
I had arranged to view the most amazing property at 4.30 today (they also stated anytimenon friday was available).....got to the property amd waited....and waited....and waited and no agent showed!! Rang the agents and they told me they had let the property the ...
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What agent could do to change your mind?
They could have phoned to say that no-one was going meet me at the property, instead of me wasting time and money to get there.Attached Filesnbsp;
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Jun 29,2014
Jun 29,2014
3
people found
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this helpful
Money grabbing agents who promise you the world but just neglect your property almost as much as their tenants, my property had serious damage to it that I discovered on my own inspection and after moving back in, would not accept they were at fault ...
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Jan 10,2012
Jan 10,2012
0
people found
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Very helpful so far! They have taken all of my needs into account and showed me properties that would suit my lifestyle! They are currently processing an application for me so fingers crossed! :)...
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Jun 02,2011
Jun 02,2011
2
people found
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this helpful
Would not recommend this estate agency..... only after your money. Very bad customer service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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