“To start off with, we asked for a valuation and ......”
1 Star Review
Nov 26,2016
By:
'Shah'
Nov 26,2016
Branch: Hayes, 31 Coldharbour Lane
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: UB3
Branch: Hayes, 31 Coldharbour Lane
Sales (as a Vendor)
Postcode: UB3
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To start off with, we asked for a valuation and the agent came within couple of days. He did the valuation and gave a reasonable selling fee and also assured us that we will get the asking price. We went ahead with them and they marketed the property as normal. They also did viewings in batch which is convenient. We started getting offers and then after few viewings I felt that the junior agent who used to come around to show the property did not even know the selling points of property and kept asking us. We felt like she was not selling hard, everytime we had to explain to the potential buyers. This happened quite a lot. We received offer just under our asking price which we accepted as thought it was reasonable. However within a week the buyer pulled out and then the main agent started giving excuses. Got another offer and we started the process, and then again in a week the agent calls us and says the buyer is worrying and might pull out and in that way he said if we reduce a bit he is willing to commit to the purchase. As we had found a property for us to buy and did not want to let that go we accepted it. All the procedures started and after few weeks the buyer of our property came knocking and asking for an update and we said it will be the agent who will update and the issue was that the agent did not update the buyer neither myself as well. Over the whole process I was talking to the buyer and keeping him updated the agent did not do anything only when it came to completion they sent the invoice to my solicitors which we had to pay in order to complete even though we wanted to dispute it.
We were really disappointed with how they dealt with the sale, they were not motivated enough and the main agent always has excuse of why we should sell it before the prices come down and so on. I would definitely not recommend Hunters Hayes. Pay a bit more and there are couple of estate agents who will deal professionally.
Comment on agent fees
The fees were reasonable compared to other but the service was of very low standard
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