My niece is already a tennant of Victor Stone and my nephew wanted to move into a flatshare. As he is not from England, this was quite complex to arrange from a reference perspective. Louise helped negotiate an added tenant with the Landlord and helped my nephew, Spanish speaking, through the forms and proceedures to enable the move to happen as fast as possible.
There were many people involved and the many questions, by email and phone were dealt with quickly and in good humour. All is now sorted, my nephew moves innext week and I get my spare room back!
Thanks for your help.