Ellis were fantastic right from the first viewing. There were no hidden or extra fees (even on renewal). Ashley has been with us throughout the tenancy (coming up for three years) and has always been very supportive, responding promptly with issues including replacement appliances and one burst pipe. Maintenance has been excellent - 5 additional stars for Darren the handyman, who is just brilliant!. We're very happy with their service, it's taken a lot of the stress out of renting in London.