A truly awful service. Every tenant I have had I have ended up having to get in touch with directly to resolve issues. Quite what they do for their 'management' fees is beyond me.
My last tenant moved out over a month ago and I have still yet to receive an exit inspection so cannot release their deposit. Both the tenant and I have repeatedly emailed but just get an out of office with no alternative contact on.
Avoid - they may be able to get you 5-10 pc more rent but really it is not worth it. My current tenants will be the third and final time I use them.