95% sales valuation accuracy
92% sales fee satisfaction
97% lettings valuation accuracy
94% lettings fee satisfaction
Sep 06,2011
Sep 06,2011
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We signed an assured short hold tenancy agreement for the property.
After living there for a week the boiler cupboard door came loose, the electrics went faulty, the gutter fell off, the roof leaked, we reported this and had roofers turn up (unannounced) - which was then CONDEMNED until the landlord gave the builders the go ahead to put scaffolding up to be able to assess the problem correctly, my children and I cut our feet on badly installed gripper rods, the gas meter box was exposed... the list goes on, the whole house was a botch up job!!!
After waiting 2-3 weeks for them to contact us to let us know when the roof was to be fixed we arrived home to find the front of the house covered in scaffolding - without prior arrangement. The electrical faults with the light was fixed by a self confessed 'handyman - jack of all trades, master of none' who was a friend of the actual landlord and NOT a qualified electrician, needless to say the light was back in it's non working condition a matter of 24 hours later.
None of the other faults with the house were ever rectified and Edward Mellor 'just can't get hold of the landlord.'
After living there 3 months a criminal incident happened to my family and we had to leave, but before deciding this we informed Mellor and asked if the landlord would let us out of the lease early, which (due to the nature of the incident) she did.
We informed the manager of our date of leaving the property, twice, and he informed the landlord and we made arrangements to go.
It is now 1 month after we left, the manager told the landlord the wrong date, who now wants paying up until the wrong date (which is a difference of 10 days) or we will 'have to pay the full rent for the remaining 3 months' even though we came to an amicable decision. We are being charged for a paint job to cover a small patch on a wall for 150 pounds - which I imagine will be done by the 'handyman' for a fraction of the cost of 150.
Before we moved in we had to chase Edward Mellor constantly for updates as they never contacted us, then when we were in the house we had to constantly call to chase up faults etc which again, were never rectified other than the roof, now we have left, yet again we are having to call to chase up our deposit, disputing the amount - because of their error!!
We have been through enough stress, worry and pain whilst dealing with Edward Mellor and the landlord which they were fully aware of but it seems they are using our anguish to their advantage and trying to make a financial gain through it. If Edward Mellor and the landlord weren't agreeable with us leaving our tenancy early then they should have said when we first discussed it, not let us leave and penalise us later.
Their admin, customer, communication and people skills are a shambles!!
As a previous assistant manager I am appalled at the service my family and I have been given. I would never recommend to use Edward Mellor, specifically the Stockport office with their sometimes rude and unhelpful lettings staff. It is as if they are saying whatever they think you want to hear, just to get you off the phone without passing information on to the relevant staff and not dealing with the problem in hand!
After living there for a week the boiler cupboard door came loose, the electrics went faulty, the gutter fell off, the roof leaked, we reported this and had roofers turn up (unannounced) - which was then CONDEMNED until the landlord gave the builders the go ahead to put scaffolding up to be able to assess the problem correctly, my children and I cut our feet on badly installed gripper rods, the gas meter box was exposed... the list goes on, the whole house was a botch up job!!!
After waiting 2-3 weeks for them to contact us to let us know when the roof was to be fixed we arrived home to find the front of the house covered in scaffolding - without prior arrangement. The electrical faults with the light was fixed by a self confessed 'handyman - jack of all trades, master of none' who was a friend of the actual landlord and NOT a qualified electrician, needless to say the light was back in it's non working condition a matter of 24 hours later.
None of the other faults with the house were ever rectified and Edward Mellor 'just can't get hold of the landlord.'
After living there 3 months a criminal incident happened to my family and we had to leave, but before deciding this we informed Mellor and asked if the landlord would let us out of the lease early, which (due to the nature of the incident) she did.
We informed the manager of our date of leaving the property, twice, and he informed the landlord and we made arrangements to go.
It is now 1 month after we left, the manager told the landlord the wrong date, who now wants paying up until the wrong date (which is a difference of 10 days) or we will 'have to pay the full rent for the remaining 3 months' even though we came to an amicable decision. We are being charged for a paint job to cover a small patch on a wall for 150 pounds - which I imagine will be done by the 'handyman' for a fraction of the cost of 150.
Before we moved in we had to chase Edward Mellor constantly for updates as they never contacted us, then when we were in the house we had to constantly call to chase up faults etc which again, were never rectified other than the roof, now we have left, yet again we are having to call to chase up our deposit, disputing the amount - because of their error!!
We have been through enough stress, worry and pain whilst dealing with Edward Mellor and the landlord which they were fully aware of but it seems they are using our anguish to their advantage and trying to make a financial gain through it. If Edward Mellor and the landlord weren't agreeable with us leaving our tenancy early then they should have said when we first discussed it, not let us leave and penalise us later.
Their admin, customer, communication and people skills are a shambles!!
As a previous assistant manager I am appalled at the service my family and I have been given. I would never recommend to use Edward Mellor, specifically the Stockport office with their sometimes rude and unhelpful lettings staff. It is as if they are saying whatever they think you want to hear, just to get you off the phone without passing information on to the relevant staff and not dealing with the problem in hand!
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 92% | £36,000 | £450,000 |
| Lettings | 97% | 94% | £412 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 98 | 17 | 78 | 18 | 18 | 3 | 3 | 3 | 22 | 7 |
Areas covered
- SK1
- Stockport
- SK7
- Tameside
- SK2
- Greater Manchester
- SK3
- Cheshire
- SK4
- SK5
- SK6
- M34
- M18
- M43
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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My Experiance with previous estate agents has been difficult and confusing, so in honesty I had been preping for the worst when I was looking to move, however from start to finish, Chelsea and Erin have been fantastic.
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Excellent service from Edward Mellor.
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Feb 06, 2024
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Hi Jules! Thank you for taking the time to leave myself & Chloe a review. It's been our pleasure working with you over the past few weeks and i look forward to reconnecting in the future! Best of luck with the tenancy - you know where we are if you need us ? ...
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My experience with Edward Mellor was great. Huge thanks must go to Sienna, who was so helpful from start to finish. Communication was amazing, she always answered all my questions and made the process so straightforward and easy. We are so grateful and thankful to ...
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Oct 04,2023
Oct 04,2023
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I had a fantastic experience with the property let service. Their professionalism and attention to detail were outstanding. From the initial contact to the signing of the lease, they demonstrated a high level of expertise. They were prompt in addressing any inquiries or concerns and ...
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Dec 04,2024
Dec 04,2024
0
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"I had an exceptional experience with Sienna! Her professionalism, attention to detail, and dedication made the entire process smooth and stress-free. She truly went above and beyond in providing excellent communication and expert advice every step of the way. I highly recommend her services. Thank ...
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Nov 30,2024
Nov 30,2024
0
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My letting agent Sienna was exceptional, professional, reliable and always approachable. Sienna handled every aspect of the process smoothly. Communication was clear and prompt, making the whole process stressfree.The attention to detail and dedication ensured everything went seamlessly. I highly recommend her outstanding service. ...
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Nov 20,2024
Nov 20,2024
0
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My experience at the viewing on hallbottom road with Sarah Wardle was great....
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Nov 18,2024
Nov 18,2024
0
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Great service and professionalism by all at Edward Mellor.
Austin, Kieran and the team gave great advice as we had never before sold at auction.It was really easy they were always at the end of the phone and we got a great price for ...
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Nov 14,2024
Nov 14,2024
0
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It's been an absolute pleasure working with Chelsea.
She always was extremely professional and prompt in responding to emails and telephone calls.
She was very understanding of our personal situation and offered valuable help, advise and support throughout.
Can't thank her enough for anything.
Many ...
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Nov 14,2024
Nov 14,2024
0
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Impeccable service 10/10
Big thank you to Sienna who helped me and my partner have a smooth transition into our new home....
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Nov 08,2024
Nov 08,2024
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Jade has been managing a property for us and is always helpful and delivers great service ....
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Nov 05,2024
Nov 05,2024
0
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Very helpful with the renewal of a tenant contract. Thanks for all your help...
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Nov 02,2024
Nov 02,2024
0
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Hi Miss Sienna, a massive thank you for all of your help, I was really pleased the way you handle everything, you are a great asset to your office, You always work so professionally to make sure your client gets the best experience, Thank you!”...
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Nov 04, 2024
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Hello Haseeb,
Thank you ever so much for your kind words, i am very pleased you found your experience with us pleasant !
I hope you settle in nicely in your new home ?
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Sienna Toner. ...
Oct 15,2024
Oct 15,2024
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Chelsea has been very helpful as an estate agent. She is very accommodating with a professional attitude and always deals with matters on timely basis 😊...
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Oct 09,2024
Oct 09,2024
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Jade has been managing our account for nearly a year now, it’s been great, she is very efficient, nothing is too much trouble, I can just sit back knowing Jade has everything in hand for us, thanks for all your hard work Jade!...
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Oct 09,2024
Oct 09,2024
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Jade is the property manager for a property of mine in Cheshire. I have been dealing with Jade for about a year now and I always find her extremely helpful and responsive. Nothing is ever a problem and I would strongly recommend Jade....
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Oct 07,2024
Oct 07,2024
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Jade has been really helpful throughout the year. We addressed lots of hurdles together and she kept me calm and explained everything to me.
Thankyou for your help Jade...
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Sep 24,2024
Sep 24,2024
0
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Working with Chelsea over the last couple of years has been great. I know that any issue either I or my tenant have will always be dealt with efficiently and promptly with the minimum of fuss. Some of the larger issues I faced with the ...
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Sep 19,2024
Sep 19,2024
0
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The sale exceeded my expectation. The service i received from Edward Mellor was first class. I was kept up to date on a daily basis regarding viewings and updates as and when required. All the team were brilliant.
I would certainly use the again and ...
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Sep 12,2024
Sep 12,2024
0
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Just want to say a massive thank you to Jade she is so helpful and always responds if/when I need her, so grateful to have Jade dealing with my tenancy, she is also very friendly and a pleasure to deal with ☺️ thanks again Jade ...
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Sep 07,2024
Sep 07,2024
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Really great service in setting up the tenancy agreement! Thank you to all of the team, particularly, Sienna and Abi!...
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Aug 29,2024
Aug 29,2024
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Jade has been excellent to deal with. She keeps us informed as to issues with our tenancy and has a friendly manner. she has also been excellent in organising meeting when we have concerns,...
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Aug 16,2024
Aug 16,2024
0
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Amy and Chloe who were assigned to the sale of my property by auction were very professional but also had a pleasant and friendly manner in all dealings. Their expertise and advice was much appreciated and led to a very successful sale....
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Aug 15,2024
Aug 15,2024
0
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Chelsea has been an absolute pleasure to have as an estate agent. Always entirely professional, extremely lovely, helpful and prompt communicator. Always felt very well looked after, highly recommend 😊...
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Aug 15,2024
Aug 15,2024
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Chelsea has been an absolute pleasure to have as an estate agent. Always entirely professional, extremely lovely, helpful and prompt communicator. Always felt very well looked after, highly recommend 😊...
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Aug 08,2024
Aug 08,2024
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Jade is so friendly and attentive, no question is too small! She always has speedy and really lovely replies. We have only just moved in so have had lots of questions to ask and she has been amazing dealing with us !...
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Jul 26,2024
Jul 26,2024
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Great result at the auction today. Exceeded our expectations. Big thank you to Louise, Freya and the team at Edward Mellor Auctions, Stockport. Very professional throughout. Highly recommended....
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Jul 26,2024
Jul 26,2024
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I recently had the pleasure of working with Louise and Chloe from the auction team, and I am delighted with the exceptional service they provided throughout the sale of my property.
The property sold for a price that surpassed what we initially anticipated.
Their expertise ...
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Jul 18,2024
Jul 18,2024
0
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My dealings over the last couple of years with Chelsea from Edward Mellor have gone above and beyond my expectations.
Chelsea has been my property manager and I have had some difficult tenants who have caused damage and at one point even had to go ...
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Jade Galtrey-Smith
Chloe
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Sienna Toner
Erin Dransfield
Georgia
Chelsea Percival
Filippo Bennardo MARLA
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Abi Weir
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Landlord Fees
https://edwardmellor.co.uk/wp-content/uploads/2023/06/Edward-Mellor-Landlord-Fees-1.pdfTenant Fees
https://edwardmellor.co.uk/renting/fees-and-information/ Last updated at 03/07/2024, 4:32 PM by Stacey RushworthComplaints Procedure
https://edwardmellor.co.uk/complaints-handling-procedure/
Last updated at 3:29 PM 21/03/2016 by Kathryn Sinclair
Best Letting Agent in Stockport 
Best Estate Agent in SK1 
