This letting agent shouldn't be in business. They won't show you the terms of your written agreement; never answer letters and are often unreachable by 'phone. Tenants are nervous of them as they are rude and unhelpful. I have asked for a health and safety hazard to be put right for over two years now, and they still haven't repaired it. I would like to manage the property myself and retain the tenants who have been there for ten years, but they will not allow this unless I chuck them out. They cite their Cancellation Charge as being whichever is the greater of a. the management fees due to the end of the tenancy agreement b. the management fees due to the end of the tenant's occupation of the property. Since I haven't actually signed this agreement, it can't surely be legally binding? This agent has taken over the original Robert Wells company under whom I originally had five properties, including this one which they took on, under exactly the same terms since they took over the company 'lock, stock and barrel' as previously. I had no problem extricating myself from the other four and left them this one out of kindness (stupidity, more like) because they seemed so upset. My instincts about them have, sadly, been proved right. Meanwhile, I feel sorry for the original Robert Wells, who while not always absolutely outstanding on the detail (and the game has changed since he started) is nonetheless, honest, straightforward and always polite. He always puts the interests of the client first, and occasionally, even fronts up his own money. The new business, under Duke Street Lettings, does not deserve to bear his name.
What agent could do to change your mind?
They need to retrain. I don't think they should be operating as Lettings Agents.