Branch at Stratton St Margaret Swindon
Really disappointed at the deception we have experienced at the hands of Haarts. They really are just after your money and will use any means to get it, even if they don't do any actual work they will still find some way to charge you something in the end. We used them in conjunction with another estate agent (who were brilliant). When they were trying to get us to sign the contract they used lots of terms like 'no sale no fee'. They also made lots of promises about how many people they would get to view our house, whilst slagging off other estate agents which I thought very unprofessional. Our first problem was with the agreed price, over the phone we were promised one thing and then when we got to the office to sign the contract a much higher price was stated. They point blankly denied offering the lower price to us, and practically called us liars. We refused to sign the contract that day as we had been offered a lower price by them over the phone. Once they agreed to the lower price they had originally offered us we went back to sign the contract. A few weeks later our alternative agent managed to sell our house. In the three weeks Haarts marketed the property they arranged no viewings. We emailed them to ask them to remove the property from the market and the next day we received an invoice for £180. My husband phoned them to query this as they had done absolutely nothing and we had thought the no sale no fee promise would be upheld. They said it was there standard fee for 'marketing the property'. I don't understand this at all as when we were looking for potential estate agents when Haarts came round as a prospective agent they pushed and pushed to take the photos and make up a brochure before we had even decided to go with them. They get this £180 fee no matter what, if you terminate the contract, if another agent sells your property, if they terminate the contract, or if your contract comes to an end. Our contract stated it was a 16 week contract but when we phoned up to query the invoice they said even after the contract was finished they still have the right to charge you the £180. Which I am sure they would do! Haarts are an absolute rip off who use bully tactics on potential sellers and buyers. AVOID AT ALL COST. DON'T MAKE THE SAME MISTAKE AS US - MOVING IS EXPENSIVE ENOUGH WITHOUT PAYING INVOICES OF PEOPLE WHO HAVE DONE NOTHING!!!