I`ve had some shoddy landlords in my day but this lot were on a whole new level. Nothing gets fixed, the maintenance managers couldn`t care less about the tenants and any problems they might have, and don`t even bother to hide the fact. Rude, unprofessional. On one occasion I was locked out of my flat for an entire weekend after the lock broke - I requested an emergency locksmith and the office just shut up and went home on a Saturday lunchtime. Also refused to take any action whatsoever, for example fitting individual mailboxes for tenants when one of the tenants in our block of flats was stealing mail from the communal mailbox and setting up fraudulent mobile contracts etc... Avoid. Like. The. Plague.
What agent could do to change your mind?
Made even the slightest effort to perform the job I paid them to do.