This agency is the worst I have ever had to deal with. As mentioned several times, they are friendly when it comes to getting the contract signed, but things change afterwards!
Apartment was promised as fully serviced, but when I moved in it did not even have bed sheets, pillows or towels. The kitchen stayed unequipped for 3 weeks. The internet that they promised me to be included in the rent turned out to be a wireless stick with 1GB surfing volume. After that I had to reload it myself. Clearly not the way to go.
They will screw you where they can and certainly do not honor any agreements.
Very disappointing to deal with, avoid the pain it causes you if you can!
What agent could do to change your mind?
Keep the promises and honour the contract we have