1 Star Review
Feb 03,2021
By:
'Gabriel'
Feb 03,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
4
people found
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I have very hard time with this agency as I’m fighting with one person there who is speaking for whole agency and her attitude to customer is so poor as it can get.
As a tenant and Landlord I would avoid them!
I’m ...
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1 Star Review
Jan 18,2021
By:
'Alex'
Jan 18,2021
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: SE18
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: SE18
1
people found
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We got this flat by the Royal Arsenal Residential, but 1st Avenue Greenwich managed it.
They've suggested rent increase to the landlord in the middle of pandemic and since we refused and stayed on a monthly rolling contract - we got asked for property inspection ...
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1
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“Amy Murrell was great!...”
5 Star Review
Dec 10,2020
By:
'Caroline'
Dec 10,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
0
people found
this helpful
Amy Murrell was great and after we viewed a few properties that were not right for us she found alternatives that suited what we were looking for. In the end she helped us to find the perfect property.
Excellent friendly service and efficient answer time....
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“Nightmare getting the deposit back/mixed experience...”
1 Star Review
Nov 25,2020
By:
'Art'
Nov 25,2020
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: SE10
1
people found
this helpful
I left a very positive review on this portal about the renting process and the maintenance throughout the tenancy.
But had a very BAD experience with the CHECKOUT and RETURNING THE DEPOSIT. It was just a NIGHTMARE with 1st Avenue. They did everything to Deduct ...
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5 Star Review
Aug 24,2020
By:
'Charlotte'
Aug 24,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
0
people found
this helpful
Amy was amazing! She was literally at our beacon call all day throughout the process of offers and agreements, and guided us through the process end to end.
From the start of the process, taking us to viewings she was knowledgable and accommodating.
Renting and ...
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0
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“We had very bed Experience with 1Avenue Team.......”
1 Star Review
Aug 11,2020
By:
'Kristian'
Aug 11,2020
Services: Lettings (as a Tenant)
Rent PCM: £1550
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Rent PCM: £1550
Postcode: SE10
3
people found
this helpful
We had a very bed Experience with 1Avenue Team.
As tenants they did everything they could to deduct our deposits.... the behavior of the property management was super rude and careless.
It taking us already few months to sort out our deposit, and the team ...
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5 Star Review
Aug 06,2020
By:
'Art'
Aug 06,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
0
people found
this helpful
1st Avenue (Greenwich branch) was our property manager for 3 years, and I can wholeheartedly recommend their services. The property management team was caring, responsive and friendly. To be quite honest, maintenance services may sometimes be not as prompt as one would wish, however the quality ...
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“Customer Care Review....”
5 Star Review
Jul 31,2020
By:
'Judith'
Jul 31,2020
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: No
Postcode: SE13
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: SE13
0
people found
this helpful
An extremely high standard of customer cae from Roberto Nobrega and Niamh Giles. (Greenwich Branch) Prompt, responsive, patient and able to signpost appropriately....
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“Our experience with 1st Avenue has been excel......”
5 Star Review
Jul 22,2020
By:
'Rafael'
Jul 22,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
0
people found
this helpful
Our experience with 1st Avenue has been excellent!!
Amy Murrell took care of everything extremely fast and adjusted to our schedule to show a flat we were interested in.
Amy is really friendly and she is always looking to provide the best service.
I really ...
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“Glad I chose 1stAvenue...”
5 Star Review
May 13,2020
By:
'Anna'
May 13,2020
Services: Property Management
Would you recommend?: Yes
Postcode: SE10
Property Management
Postcode: SE10
0
people found
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I've been partnering with 1stAvenue in the last 3 years, and all that time they've been supportive and attentive to my needs.
My void periods have been minimal (a few days), and the quality of tenants they provided has also been great....
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“This company has no idea how to deal with peo......”
1 Star Review
Mar 11,2020
By:
'Sarah'
Mar 11,2020
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: SE10
4
people found
this helpful
This company has no idea how to deal with people that have professional Jobs and work or how to deal with a tenancy with 2 tenants. We had to chase the agency for our check-in report which was not correct. They gave us the wrong meter ...
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4
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“Very helpful and attentive service from start......”
4 Star Review
Jun 29,2019
By:
'Chris'
Jun 29,2019
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: CR0
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: CR0
0
people found
this helpful
Very helpful and attentive service from start to finish. No particularly negative experiences or instances to mention as regards the service provided....
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0
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4 Star Review
Jun 06,2019
By:
'JdC'
Jun 06,2019
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Landlord)
Postcode: SE10
0
people found
this helpful
Since Olivia took over she's smoothed the issues I've previously had, demonstrating understanding, empathy and professional attention to detail...
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0
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5 Star Review
May 20,2019
By:
'John'
May 20,2019
Services: They manage our building
Would you recommend?: No
Postcode: SE10
They manage our building
Postcode: SE10
0
people found
this helpful
I have recently completed my renewal with Emily and she has been so quick and efficient and helpful throughout the while process - thank you so much Emily!...
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0
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5 Star Review
May 16,2019
By:
'Damian'
May 16,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
0
people found
this helpful
Exceptionally professional service with incredibly helpful staff, who really go the extra mile. Fast responses, clear on the application/renting process with help where needed for the tenant. As I was moving from overseas, I felt it would be more a more arduous process, but ...
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Comment on agent fees
Good
0
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5 Star Review
May 16,2019
By:
'kit'
May 16,2019
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE10
Sales (as a Vendor)
Postcode: SE10
0
people found
this helpful
The Greenwich office team is very professional and goes beyond its duties. In this challenging environment Ashleigh and Helen went truly far to bring in buyer for my flat. This agency was recommended to me and I'm happy to recommend this team to anyone. Great ...
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Comment on agent fees
Very fair
0
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5 Star Review
Feb 28,2019
By:
'Hannah'
Feb 28,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
0
people found
this helpful
Amber has been amazing! She has kept me updated from day one, and helped get everything sorted with my landlord! I am really happy with the experience and know that i can call 1st avenue whenever i have a problem, because there friendly and approachable! ...
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Comment on agent fees
I think the fees are fair
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“Kane Court Greenwich...”
5 Star Review
Jan 30,2019
By:
'Tom'
Jan 30,2019
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: SE10
1
people found
this helpful
Found all members of staff very helpful from the start of the rental period to the very end. Always answered any queries I had quickly with no fuss. Olivia Akers was a great help with the checkout keeping me up to date with the process & ...
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Comment on agent fees
Fees seem in line with other agents
1
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1 Star Review
Sep 26,2018
By:
'Avoid'
Sep 26,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
9
people found
this helpful
Only 1 star because zero stars is not an option.
Literally the worst agency I've ever had the misfortune of dealing with. They appear friendly and professional when viewing a property but as soon as they've taken your money, they are the most incompetent and unprofessional ...
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Comment on agent fees
Ridiculous amounts for literally nothing, they will make you do most of the work.
9
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1 Star Review
Sep 12,2018
By:
'Zach'
Sep 12,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
4
people found
this helpful
One of the worst agencies I have ever come across. They only care about the landlord and not so much about the tenants.
They would not wait 5 minutes past their weekday working hours (7pm) in order for me to get there after work and sign ...
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4
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1 Star Review
May 18,2018
By:
'Steve'
May 18,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
4
people found
this helpful
The initial service and sales team were great. However, the moment we'd signed a contract the service fell off a cliff.
When the keys were supplied the property was filthy and covered in a thick film of dust and grime. The kitchen lights didn't work ...
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“The only reason I gave this real estate agent 1 star ......”
1 Star Review
Oct 05,2017
By:
'An'
Oct 05,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
6
people found
this helpful
The only reason I gave this real estate agent 1 star is because I have no ability to leave 0.
Worst property management I have ever experienced for both tenants and landlords. Not only are they inadequate at keeping and filing documentation, keeping up to date contracts ...
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Comment on agent fees
Bad - dubious practices for fees, charging additionals fees that I have yet to find out if they are legal.
6
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“If you are a tenant with this agency, be aware ......”
1 Star Review
Jun 21,2017
By:
'olivlondon'
Jun 21,2017
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: SE10
4
people found
this helpful
If you are a tenant with this agency, be aware that they might be holding on to your money instead of transferring it to your landlord. They will tell the landlord that you are not paying on time. We are lucky to be in touch ...
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Comment on agent fees
Quite a lot of money just to be able to rent a flat.
4
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“Really I don't know from where to start with! I'm ......”
1 Star Review
Jan 30,2017
By:
'P.'
Jan 30,2017
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: SE10
5
people found
this helpful
Really I don't know from where to start with! I'm totally disappointed from the 1st Avenue agency and the property management .
Took ages for them to arrange an appointment to repair the dishwasher, repeatedly lying to us that they were trying to reach the company ...
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Comment on agent fees
Bad
5
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“Thank you so much Sean and Alice for helping me ......”
5 Star Review
Sep 09,2016
By:
'Emily'
Sep 09,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
1
people found
this helpful
Thank you so much Sean and Alice for helping me find my first home! You both have been very patient and extremely helpful! I absolutely love my first home!
Definitely would reccomend this agency especially if your a first time buyer and need guidance! Wouldn't ...
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“An absolutely dreadful agency. The property management team do not ......”
1 Star Review
Jul 29,2016
By:
'Steve77'
Jul 29,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
8
people found
this helpful
An absolutely dreadful agency. The property management team do not care in the slightest for tenants - all they care about is assisting landlords to squeeze as much money out of them as possible. The entire time we lived in GMV, the property management team ...
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Comment on agent fees
extortionate
8
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“The service I received from this firm was just amazing. ......”
5 Star Review
Jun 15,2016
By:
'Amina'
Jun 15,2016
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: IG11
Sales (as a Buyer)
Postcode: IG11
0
people found
this helpful
The service I received from this firm was just amazing. I dealt with Tom Kearsley and Maria Krinis for the purchase of my first home. I spent 6 months looking for a property and dealt with hundreds of awful estate agents. I got so used to ...
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“As a tenant if you have any problems with your ......”
1 Star Review
Sep 01,2014
By:
'Anon.'
Sep 01,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE13
Lettings (as a Tenant)
Postcode: SE13
5
people found
this helpful
As a tenant if you have any problems with your property do not expect 1st Avenue to deal with it in any capacity. If they ever do deal with anything it will take as long as humanly possible and you will have to make numerous ...
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What agent could do to change your mind?
They could improve by actually doing their jobs as property MANAGERS and manage the property in a timely and professional manner.
Attached Filesnbsp;
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“Like other reviews on here I have had a similar ......”
1 Star Review
Mar 03,2014
By:
'Alastair'
Mar 03,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
6
people found
this helpful
Like other reviews on here I have had a similar dismal experience. They are very keen to entice you in but from the moment you put pen to paper they simply stop caring. We have delt with numerous staff all of whom struggle with taking ...
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What agent could do to change your mind?
We have delt with numerous staff all of whom struggle with taking responsibility for anything in relation for your tenancy. There is a huge lack of transparency, they have lied on multiple occasions and only when faced with legal action did they finally take notice and behave like a letting agent should.
I am surprised that a few members of the team there are actually still employed. A couple have been nice in person but many seem to feel that their job role entails nothing except taking money and passing on responsibility. A truly shambolic lack of customer centricity which should be integral to any letting agents operations.
Attached Filesnbsp;
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“1st Avenue epitomize what an incompetent estate agent represents. Numerous ......”
1 Star Review
Feb 25,2014
By:
'Tom'
Feb 25,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Lettings (as a Tenant)
Postcode: SE10
4
people found
this helpful
1st Avenue epitomize what an incompetent estate agent represents. Numerous bad experiences with the Metcalfe Court organisation, I think the following statement sums them up: upon moving in to a furnished property (stated so in the contract and were told by the estate agents all ...
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