Complete Solutions (Scotland)
Edinburgh, EH9
2.7/5, 14 reviews
43% recommended
85% sales valuation accuracy
91% sales fee satisfaction
100% lettings valuation accuracy
92% lettings fee satisfaction

“'Complete Solutions' is probably the most ironic name this letting ......”

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Nov 17,2016
Minithumbdown
By: 'Kathleen'
Nov 17,2016
7 people found
this helpful
'Complete Solutions' is probably the most ironic name this letting agency could have chosen. Staff are unprofessional and extremely unhelpful. I had a problem with one of the windows in my bedroom from the moment we moved in. It did not shut properly and never stayed shut - it would spring open not long after having tried to close it. Even when it seemed closed there was a gap between the frame and the window. I complained about this countless times - bought a thermometer to prove my point - it was 8 degrees in my bedroom even though we were heating the property throughout the day. After sending a contractor (which neither me nor my flatmates ever saw) they assured me that the windows were 'traditional Edinburgh sash and case windows and that they fit within the normal parameters for gaps/drafts.' After SIX MONTHS of complaints they finally decided it would be a good idea to fit another radiator in my room - an utterly stupid solution when all the heat was going straight out of the window anyway. Not to mention by this time it was April and I had slept in a room that was below 10 degrees, in which I could see my own breath, throughout the winter. I'm surprised I didn't get pneumonia. When our lease was coming to an end the agency decided to have works done in the property without consulting us, rendering our kitchen unusable. (Minor detail but in email correspondence with staff they never used any punctuation which just annoyed me and further proves their incompetence.)
Comment on agent fees
Rent was standard Edinburgh but doubled during the month of August which was an absolute scam considering the quality of the flat.
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Opening Hours
Address

Complete Solutions (Scotland)
38 Marchmont Road
Edinburgh
City of Edinburgh
EH9 1HX
0131 622 2213

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 85% 91% £120,000 £120,000
Lettings 100% 92% £420 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 1 8 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Excellent service...”

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Apr 16,2019
Minithumbup
By: 'Anke Heggie'
Apr 16,2019
0 people found
this helpful
We have been using Becki and her team for over 7 years and are delighted with the service. If you like straightforward, no nonsense advice from a team that really knows the neighbourhood inside out they are the people to go to....
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Comment on agent fees
good
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“A negative experience on the whole...”

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Mar 08,2019
Minithumbdown
By: 'RottenTomato'
Mar 08,2019
1 people found
this helpful
These guys were incredibly unprofessional and treated us with rudeness and disdain throughout our tenancy. We had several contractors allow them selves into our flat without any notification (once at 6pm on a saturday evening). When we raised that this was a breach of our ...
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By: Jen
Mar 08, 2019
View all comments (1)
Hello, We were sorry to read your review. If you could either confirm a property address or your name we would like to investigate this further in order to ensure this doesn't happen again. If you could please email us directly with some more information we would be happy to help. Many thanks, Complete Letting ...

“Absolutely amazing customer service!...”

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Feb 18,2019
Minithumbup
By: 'Sharon Atwell'
Feb 18,2019
0 people found
this helpful
So I was in to get a flat for second year with my friends and the lady who helped me out (she was blonde, a student from herriot watt, sorry don't know your name!) was absolutely lovely and so helpful as I didn't really know ...
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“Excellent Service...”

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Sep 25,2018
Minithumbup
By: 'Greg E'
Sep 25,2018
0 people found
this helpful
As a landlord, Complete Solutions/Lettings have been my letting agents since 2013 and I have always been very impressed with their service. They have managed my property effectively with good tenants, no gaps and the rent has gone in without fail each month. They are ...
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Comment on agent fees
Good
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“Always efficient and friendly...”

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Sep 24,2018
Minithumbup
By: 'Ian N'
Sep 24,2018
0 people found
this helpful
We have let our flat through Complete Solutions for the past 5 years, before that they had handled HMO and other issues to do with maintenance of the flat. We have been very happy with the way in which they have handled all of these matters. ...
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Comment on agent fees
Agents fees are very reasonable.
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“Landlord review...”

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Sep 20,2018
Minithumbup
By: 'Deborah'
Sep 20,2018
0 people found
this helpful
As a landlord, Complete Solutions/Lettings have been my letting agents since 2010 and I have been delighted with their service. They have taken on all the headaches of managing my property and dealt with them in the most efficient, cost effective and professional manner. My ...
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Comment on agent fees
Very reasonable for the service they provide.
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“Another successful year...”

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Sep 20,2018
Minithumbup
By: 'Katy Gray'
Sep 20,2018
0 people found
this helpful
Having factored student flats on my own behalf and for family members in the 1980s, I was more than happy for Becki Linley and her HMO team to take over the difficult job of meeting the increasingly onerous requirements of HMO legislation, finding and vetting ...
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Comment on agent fees
I think that the management fees are fair and, although they have increased over the years, I accept that this is because of the increased cost of meeting the legal requirements of inventory checking etc
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“Terrible...”

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Sep 13,2018
Minithumbdown
By: 'MarchmontStudent'
Sep 13,2018
2 people found
this helpful
If it was possible to give them a 0 star review, I would. They invent excuses to derive you of your deposit. Their employees must work on commission for the amount of money that they can steal....
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“Complete Solutions...”

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Apr 10,2018
Minithumbdown
By: 'edistudent'
Apr 10,2018
3 people found
this helpful
We had an almost exclusively negative experience with Complete Solutions. Aside from all of the material problems we encountered, the staff themselves treated us with complete disdain and were consistently very rude, save a few in the office. When we asked for help they were ...
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Comment on agent fees
bad
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“Unprofessional, rude and patronising. Complete Solutions were discourteous to us ......”

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Dec 15,2017
Minithumbdown
By: 'Complete Solutions Suck'
Dec 15,2017
4 people found
this helpful
Unprofessional, rude and patronising. Complete Solutions were discourteous to us as tenants since the beginning of our tenure. Of the many, many negatives of being in their 'care' was finding them in my bedroom while I was still in bed - they had let themselves ...
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Comment on agent fees
Bad.
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“The worst letting agent I have ever had to deal ......”

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Oct 11,2017
Minithumbdown
By: 'ismith'
Oct 11,2017
6 people found
this helpful
The worst letting agent I have ever had to deal with. The process started when I replaced an already existing tenant. During this process CS were rude, unhelpful and incompetent. Every time I called to ask some quick question regarding the process of taking over ...
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“'Complete Solutions' is probably the most ironic name this letting ......”

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Nov 17,2016
Minithumbdown
By: 'Kathleen'
Nov 17,2016
7 people found
this helpful
'Complete Solutions' is probably the most ironic name this letting agency could have chosen. Staff are unprofessional and extremely unhelpful. I had a problem with one of the windows in my bedroom from the moment we moved in. It did not shut properly and never ...
read full review
Comment on agent fees
Rent was standard Edinburgh but doubled during the month of August which was an absolute scam considering the quality of the flat.
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“Fine when you are looking and handing over money, shocking ......”

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Oct 15,2015
Minithumbdown
By: 'Never again'
Oct 15,2015
7 people found
this helpful
Fine when you are looking and handing over money, shocking when there is any issue. We had kitchen ceiling collapse during exam period. Not there fault it collapsed but we had to make things happen and clear up etc etc. Absolutely no rent reduction, apology ...
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“I have had the worst year with this letting agency. ......”

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Sep 10,2015
Minithumbdown
By: 'tenant101'
Sep 10,2015
6 people found
this helpful
I have had the worst year with this letting agency. They were quick to take our money but very slow in paying back our deposits. Throughout the year whenever I had an issue it was always more hassle than was worth to resolve it. Some ...
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What agent could do to change your mind?
Treated us as adults rather than as 'pesky students' been cooperative and acted as a team within their own company, so that there would be no communication breakdown. Respected our issues and offered us better solutions
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Awards won by Complete Solutions (Scotland), Edinburgh EH9 1HX


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