I don't understand what all the fuss is about. I have been both a tenant and now a Landlord through Foxtons. Their paperwork certainly can be improved but they work hard for the fees they charge. I think most people love to have a go at a pro-active fast paced company. In this country we can't stand anyone who is successful and young. I don't understand why people still use them if you don't like them. Nobody is forcing you!