We have just moved out of a property rented through Foxtons and despite the landlady deciding not to take any money out of our deposit and releasing it immediately, it has taken the incompetant people at Lavender Hill Battersea branch over two weeks to refund us the money owed to us. Should a tenant default on rent they charge an admin fee of £40 +VAT and yet there is nothing you can do to chase these people to pay you what is owed. We have told them we plan to instruct a solicitor if the funds do not appear in the next 24 hours.
Do NOT use Foxtons. Awful service and appauling manners.