“Do not waste your time with this rude and obnoxious ......”
1 Star Review
Nov 15,2016
By:
'Dash'
Nov 15,2016
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: RH10
Sales (as a Buyer)
Postcode: RH10
4
people found
this helpful
Do not waste your time with this rude and obnoxious estate agent. Derek was handling my case in an excellent manner and somehow David came along to presumably fast track things . Came to meet me for a final viewing before exchanging contracts on a property. ...
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Comment on agent fees
I am a buyer
4
people found
this helpful
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Yes
“Exceptionally Helpful & Knowledge. Initially tried a national agencies that promised ......”
5 Star Review
Nov 07,2016
By:
'JerryW-8'
Nov 07,2016
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH10
Sales (as a Vendor)
Postcode: RH10
2
people found
this helpful
Exceptionally Helpful & Knowledge. Initially tried a national agencies that promised the world but they seemed more interested in my mortgage than selling our home. Derek from Platinum Estates assessed the issues with their marketing and put together a professional approach and within 3 weeks we had ...
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Comment on agent fees
Good value. As we got more than we expected.
2
people found
this helpful
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Yes
“The have been very professional and helpful in full managing ......”
5 Star Review
Dec 01,2014
By:
'Angela'
Dec 01,2014
Services: Lettings (as a Landlord)
Rent PCM: £850
Would you recommend?: Yes
Postcode: RH10
Lettings (as a Landlord)
Rent PCM: £850
Postcode: RH10
4
people found
this helpful
The have been very professional and helpful in full managing my property.
Great job even with a sell of my property in West Green few years ago....
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4
people found
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“I wouldn't normally bother to leave reviews for agents - ......”
1 Star Review
Apr 22,2014
By:
'One'
Apr 22,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH10
Lettings (as a Tenant)
Postcode: RH10
7
people found
this helpful
I wouldn't normally bother to leave reviews for agents - they tend to do very little to earn their money so my relationship with them is usually one of mild disinterest. Not so with Platinum.
My experience of them pretty much echoes that of other ...
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What agent could do to change your mind?
Not lied to us, nor charged us for things that no reputable agent would charge for. Or threatened us with eviction when we objected to those charges. Or basically been unbelievably crap!
Attached Filesnbsp;
7
people found
this helpful
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“I have been renting a property with platinum since Jan. ......”
1 Star Review
Oct 30,2013
By:
'Fed'
Oct 30,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH12
Lettings (as a Tenant)
Postcode: RH12
11
people found
this helpful
I have been renting a property with platinum since Jan. Since I have moved in they are very quick to take your money for quarterly inspections. However as soon as you have a problem they never return your call. The plumber never shows up when ...
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What agent could do to change your mind?
I wouldn't recommend them because they do not help fix any problems and always blame it on the landlord.
Attached Filesnbsp;
11
people found
this helpful
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“Rude, Arrogant and above all the worst letting agent you ......”
1 Star Review
Oct 24,2013
By:
'55worthroad'
Oct 24,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH10
Lettings (as a Tenant)
Postcode: RH10
11
people found
this helpful
Rude, Arrogant and above all the worst letting agent you could ever deal with. David O'Connor, Marco Mazzanti and the team are happy to rent you you the most mouldy and uninhabitable properties in Crawley. It's never their fault - bless them :) Avoid at your ...
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What agent could do to change your mind?
Been honest !
Attached Filesnbsp;
11
people found
this helpful
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“We are currently renting via platinum. Every thing we have ......”
1 Star Review
Aug 06,2013
By:
'Trixyroo.'
Aug 06,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH11
Lettings (as a Tenant)
Postcode: RH11
15
people found
this helpful
We are currently renting via platinum. Every thing we have phoned about has been ignored, emails have been unanswered and calls not returned. We didnt have a proper lock on our front door for over a week and they didnt seem to think it was ...
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15
people found
this helpful
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“Worst experience with platinum estates! They were very nice, understanding ......”
1 Star Review
Jul 03,2013
By:
'Neveragain1'
Jul 03,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH10
Lettings (as a Tenant)
Postcode: RH10
13
people found
this helpful
Worst experience with platinum estates! They were very nice, understanding and reassuring but once I was in the property it hasn't been cleaned, there was holes in the walls, windows that wouldn't lock, mould and water coming through, an oven which was in a ghastly ...
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What agent could do to change your mind?
Learn to be professional.
Attached Filesnbsp;
13
people found
this helpful
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Yes
“I have been a tennant with Platinum Estates for the ......”
5 Star Review
Apr 09,2013
By:
'Caroline'
Apr 09,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH10
Lettings (as a Tenant)
Postcode: RH10
6
people found
this helpful
I have been a tennant with Platinum Estates for the last 5 years and am very happy with their service, I find them very polite to deal with and they go the extra mile to help you. When ever i have had a problem they have ...
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6
people found
this helpful
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“Years ago I had 2 bad experiences with 2 different agency so ......”
5 Star Review
Apr 05,2013
By:
'Happy'
Apr 05,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH10
Lettings (as a Tenant)
Postcode: RH10
6
people found
this helpful
Years ago I had 2 bad experiences with 2 different agency so have been privet renting ever since, My self and my partner had something very specific in mind about the place we wanted to live in next, we didn't just want a tiny flat but a ...
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6
people found
this helpful
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“As a first time Landlady I was understandably nervous, however ......”
5 Star Review
Apr 04,2013
By:
'Couldnt'
Apr 04,2013
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RH10
Lettings (as a Landlord)
Postcode: RH10
6
people found
this helpful
As a first time Landlady I was understandably nervous, however the reassurance and positive feedback I received from Platinum Estates helped incredibly. Everyone in the office is very friendly and welcoming. I would definitely recommend Platinum Estates to anyone....
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6
people found
this helpful
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“Definitely great customer service. As a tenant I was very ......”
5 Star Review
Mar 28,2013
By:
'Satisfied'
Mar 28,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH10
Lettings (as a Tenant)
Postcode: RH10
6
people found
this helpful
Definitely great customer service. As a tenant I was very pleased with how attentive and punctual they were when fully meeting my requirements for a property. There was no hassle and made the exhausting process of finding a property much easier!! Thank you!...
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6
people found
this helpful
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“When I first met Platinum Estates I have two rental ......”
5 Star Review
Dec 13,2012
By:
'Happy'
Dec 13,2012
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RH10
Lettings (as a Landlord)
Postcode: RH10
6
people found
this helpful
When I first met Platinum Estates I have two rental properties both of which needed work and tenants, as I had two mortgages to pay. I had been let down by my current agent and did not know where to turn, until a friend recommended ...
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6
people found
this helpful
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Yes
“After 2 and a half years of what can be described ......”
1 Star Review
Jun 21,2012
By:
'Don't'
Jun 21,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
18
people found
this helpful
After 2 and a half years of what can be described as absolutely pathetic dealings with these cowboys, I am finally free!!!
The property was a large 4 bedroom property on the outskirts of Crawley. When we viewed the property we were informed by David "the slimeball" ...
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What agent could do to change your mind?
Disappeared in a puff of smoke before I signed the tenancy agreement would have been nice!
Attached Filesnbsp;
18
people found
this helpful
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“After reading previous reviews, one thing I will say for ......”
1 Star Review
May 04,2012
By:
'v'
May 04,2012
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
13
people found
this helpful
After reading previous reviews, one thing I will say for Platinum - they do not discriminate - they are ABSOLUTELY APPALLING to landlords and tenants alike.
After giving me a heartfelt, seemingly genuine sales pitch I agreed to allow them to let my property. Biggest ...
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What agent could do to change your mind?
Absolutely nothing. They are cowboys. I would have reported then to the Property Ombudsmen had I not moved abroad. I hope you black list them as it is unfair to inflict them on the unsuspecting public. I just hope potential customers read these reviews before committing to the most horrendous "Estate Agents' around.
Thank you.
Attached Filesnbsp;
13
people found
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“I contacted the agency to look for a 2 bed property ......”
1 Star Review
Apr 02,2012
By:
'J_01292'
Apr 02,2012
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
15
people found
this helpful
I contacted the agency to look for a 2 bed property for myself and my unborn son. I made them fully aware of my situation before I was told about this particular property. I arranged a viewing with Grant Brown which I attended with my mother. ...
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What agent could do to change your mind?
Close down and learn some customer service!
Attached Filesnbsp;
15
people found
this helpful
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Yes
“They were professional and very keen to please before we ......”
1 Star Review
Aug 03,2010
By:
'Roisin'
Aug 03,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
14
people found
this helpful
They were professional and very keen to please before we handed the money over, then things changed!
We moved into a house with dangerous electricity, a past rodent problem, had not been cleaned for a long time and had a garden that can only be ...
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14
people found
this helpful
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“Excellent service, second to none, best I have encountered as ......”
5 Star Review
Sep 26,2008
By:
'max'
Sep 26,2008
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
2
people found
this helpful
Excellent service, second to none, best I have encountered as a tenant.
They listen to the clients needs & requirements & aim to fulfill these to the highest standard with a very friendly, prompt, efficient, service.
Obviously very well managed & organised & I would therefore not hesitate to ...
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2
people found
this helpful
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Yes