Found the staff to be generally of a rude demeanour and quite unhelpful. Told them on at least 3 different occasions about repairs needed and I never heard back from them. They will constantly sting you for hidden charges (and then put tax on them). The property rented was of quite good quality however, except for a year round problem with fire alarms setting themselves off and keeping people awake through the night. Although I've had worse in the area (thus the average rating), I'm definetly glad to be rid of them.