100% lettings valuation accuracy
99% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jul 12,2011
Jul 12,2011
8
people found
this helpful
this helpful
My tenancy was a history of mismanagement and muddle. Chancellors repeatedly sent out incorrect documents, failed to renew the tenancy on time, mistakenly pursued me for debt THREE times (and had to provide written apologies and assurances that they would not do so again), lost the spare keys TWICE, and repeatedly failed to do repairs -- they left us with no heating or hot water for a week during the coldest winter for twenty years (although a contractor was available to do the repair immediately); when water leaked into the property, they refused to take action for six months; they let a contractor remove the extractor fan from the kitchen and refused to put it back for more than six months; they took several months to replace a burned-out extractor in the bathroom; they took six weeks to repair a broken window lock, although the property could not be secured during that time. We could only persuade them to replace a fifty-year old divan bed (which proved to be infested) with a decent replacement by agreeing to pay part of the cost ourselves. Although they claimed to manage the property, they referred every decision to the landlady. The landlady often delayed decisions or overruled the agent and sent in her own, distinctly unreliable, repairmen. They also ceased doing regular inspections.The company is not dishonest, but hopelessly dis-organised. They outsource everything and do not even know where the property is, and they appear to have no ability to sort problems out. The landlady has now visited the property, seen its condition, and taken it out of Chancellors' hands.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Aug 2022
reviewed by 'Hui'
2nd Aug 2022
reviewed by 'Michael Upshall'
7th Jul 2022
reviewed by 'Ryan'
6th Jun 2022
reviewed by 'Gillian'
6th Apr 2020
reviewed by 'Sandu'
21st Nov 2017
reviewed by 'C.'
Opening Hours
Address
Chancellors
255 Banbury Road
Summertown,Oxford
Oxfordshire
OX2 7HN
01865 516161, 01865 292999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £2,000 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 3 | 3 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 23,2022
Aug 23,2022
0
people found
this helpful
this helpful
Tom is very professional and very experience. He is also very kind and helpful.
It was a nice experience with the sale of my property....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2022
Aug 02,2022
0
people found
this helpful
this helpful
Tom at Chancellors was persistent and enthusiastic, helping to get a flat sold that had been on the market for many months...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 07,2022
Jul 07,2022
0
people found
this helpful
this helpful
Adam was excellent in responding to my initial enquiry and ensuring I saw the property in a timely fashion. Throughout the whole process Adam has made it very easy and smooth....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2022
Jun 06,2022
0
people found
this helpful
this helpful
Excellent service with a really helpful team. Adam who I dealt with seemed highly experienced and made the whole process so easy for me with my busy lifestyle....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06,2020
Apr 06,2020
2
people found
this helpful
this helpful
I m so disappointed, this brunch they don't know what they are doing.
I don't know why they put Jack Knight to be senior lettings negotiator bec he don't know what he is doing....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
3
people found
this helpful
this helpful
David was a good salesman and he was easy to talk to and work with. His manner was professional and he is clearly someone who enjoys his job. His manager was more difficult to work with, made me feel like he was constantly harrassing me ...
read full review
read full review
Comment on agent fees
I'm not sure. I was just buying a property and they were the estate agents marketing it.
Was this helpful?
Yes
Yes
Jul 04,2017
Jul 04,2017
0
people found
this helpful
this helpful
The service I received from the Summertown branch was highly professional and the property sold within three weeks and the follow up from the initial sale was also most efficient....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2014
Apr 28,2014
3
people found
this helpful
this helpful
I was interested in buying an one bed-room flat in North Oxford price it was advertised for £165k. I was served by this rude and arrogant sales advisor whose named Richard in Summertown branch Chancellors. He was impatient and rude as if he didn't show ...
read full review
read full review
Was this helpful?
Yes
Yes
May 01, 2014
View all comments
(1)
All of our staff should be helpful, courteous and willing to go the extra mile for all of our clients and customers, so I was sorry to read that you felt the service you received from our Summertown office did not meet your expectations. We take such comments seriously and I have raised this matter with the area manager responsible for the office in an effort to ensure all staff are aware of the high standards we expect of them in this regard.
When marketing our clients’ properties we ...
Jun 27,2013
Jun 27,2013
4
people found
this helpful
this helpful
Fairly helpful when it came to viewing the property and organizing the let, but since then contacting Chancellors has been, without exception, slow and unhelpful. Most of the time I have had not response at all. Processes which I was informed would take only two ...
read full review
read full review
What agent could do to change your mind?
Reply to emails promptly.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 12,2011
Jul 12,2011
8
people found
this helpful
this helpful
My tenancy was a history of mismanagement and muddle. Chancellors repeatedly sent out incorrect documents, failed to renew the tenancy on time, mistakenly pursued me for debt THREE times (and had to provide written apologies and assurances that they would not do so again), lost ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
