My tenancy was a history of mismanagement and muddle. Chancellors repeatedly sent out incorrect documents, failed to renew the tenancy on time, mistakenly pursued me for debt THREE times (and had to provide written apologies and assurances that they would not do so again), lost the spare keys TWICE, and repeatedly failed to do repairs -- they left us with no heating or hot water for a week during the coldest winter for twenty years (although a contractor was available to do the repair immediately); when water leaked into the property, they refused to take action for six months; they let a contractor remove the extractor fan from the kitchen and refused to put it back for more than six months; they took several months to replace a burned-out extractor in the bathroom; they took six weeks to repair a broken window lock, although the property could not be secured during that time. We could only persuade them to replace a fifty-year old divan bed (which proved to be infested) with a decent replacement by agreeing to pay part of the cost ourselves. Although they claimed to manage the property, they referred every decision to the landlady. The landlady often delayed decisions or overruled the agent and sent in her own, distinctly unreliable, repairmen. They also ceased doing regular inspections.The company is not dishonest, but hopelessly dis-organised. They outsource everything and do not even know where the property is, and they appear to have no ability to sort problems out. The landlady has now visited the property, seen its condition, and taken it out of Chancellors' hands.