Luff & Wilkin
Frimley Green, Camberley, GU16
2.3/5, 3 reviews
33% recommended
50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

“Shocking service. Darren is a complete liar and lost us ......”

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Nov 13,2016
Minithumbdown
By: 'Teddy Howard'
Nov 13,2016
1 people found
this helpful
Shocking service. Darren is a complete liar and lost us two houses due to his inability to do his job. The first property he didn't put our bid across (would have been the highest bid) and the second one he mixed our bids up (both confirmed by property owners).
I wouldn't even look at a property that Luff and Wilkin have.
Comment on agent fees
N/A
Was this helpful? Yes
By: David Wilkin MNAEA (Director)
Jan 26, 2017
I was disappointed to see your comments as it is highly unusual for Luff & Wilkin to receive a review of this nature. I have checked our database and as I understand it, the first property that you mention did receive multiple offers, our records show that all parties were given the same opportunity to submit an offer and the decision was taken by the owner on which offer he wished to accept. It is not always a foregone conclusion that the seller will accept the highest bid and depending on individual circumstances it is often the case that they will choose the buyer with the ability to conclude the transaction the quickest. I feel I must clarify that at the time this sale was being negotiated my Sales Manager Darren Sworn, who you seem to hold personally responsible, was in fact on annual leave!
On the second property, our records show that you were the successful applicant and subsequently lost the property due to your chain collapsing, after giving you two week's grace to re sell, the owners decided to re market their property and I can assure you this was not a decision that was taken lightly. I can also confirm that the owners of both these properties have expressed satisfaction with our service. We go to enormous lengths to make sure that we provide a great service to both clients and applicants but appreciate that sometimes a decision is made by our client, which doesn't always suit the applicant when hoping to buy a home and we are duty bound to carry out our clients instructions.
David Wilkin MNAEA
Director

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Opening Hours
Address

Luff & Wilkin
1 Guildford Road
Frimley Green,Camberley
Surrey
GU16 6NL
01252 838899

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £482,500 £482,500
Lettings 0% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 1 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA
Latest Properties

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“I felt I should just write and say a huge ......”

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Apr 18,2017
Minithumbup
By: 'Nick Bate'
Apr 18,2017
1 people found
this helpful
I felt I should just write and say a huge 'Thank You' to Darren & David of Luff & Wilkins estate agents of Frimley Green. We have recently completed the sale of my parents property in Mytchett during what was a very difficult time for us as ...
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Comment on agent fees
I felt the fees were fair based on the work that was carried out and I have problems recommending the Agents
Was this helpful? Yes
By: David Wilkin
Apr 26, 2017
View all comments (1)
Thank you for your kind words, very pleased to hear that you were satisfied with the service received. ...

“I arranged with Darren S to be in on a ......”

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Nov 25,2016
Minithumbdown
By: 'Cassie'
Nov 25,2016
1 people found
this helpful
I arranged with Darren S to be in on a weekend so he could value the property that I rent. He did not turn up and then told my landlord I was not in. Unfortunately for him my neighbour and I were at the front ...
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Was this helpful? Yes

“Shocking service. Darren is a complete liar and lost us ......”

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Nov 13,2016
Minithumbdown
By: 'Teddy Howard'
Nov 13,2016
1 people found
this helpful
Shocking service. Darren is a complete liar and lost us two houses due to his inability to do his job. The first property he didn't put our bid across (would have been the highest bid) and the second one he mixed our bids up (both ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: David Wilkin MNAEA (Director)
Jan 26, 2017
View all comments (1)
I was disappointed to see your comments as it is highly unusual for Luff & Wilkin to receive a review of this nature. I have checked our database and as I understand it, the first property that you mention did receive multiple offers, our records show that all parties were given the same opportunity to submit an offer and the decision was taken by the owner on which offer he wished to accept. It is not always a foregone conclusion that the seller will accept the highest bid and depending on ind ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:37 PM 18/04/2017 by Yvonne

Awards won by Luff & Wilkin, Camberley GU16 6NL


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