Ashtons (Cardiff)
Stockton Heath, Warrington, WA4
1/5, 3 reviews
0% recommended
50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction



Property Features


“I was a good tenant for nearly 2 years, when I ......”

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Nov 12,2016
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By: 'BecciBoo'
Nov 12,2016
0 people found
this helpful
I was a good tenant for nearly 2 years, when I wanted to give notice on my rolling contract due to my relationship ending staff at Ashton's made my life incredibly difficult. Used bullying tactics to try and keep me in the property. Refused to sign tenancy over to my ex partner yet were happy to take money for referencing then refused application regardless of him passing reference checks. Staff were rude and unprofessional, even cc'ing us into an internal email mocking our situation. I would advise never using them.
Comment on agent fees
Charged over £300 for referencing and then refused application regardless of passing the relevant reference check, told that it is ultimately landlord decision even after payment and passing checks
Was this helpful? Yes
By: Adam Eeles
Nov 12, 2016
Hello Becci, Thank you for your recent review, we are really sorry this as happened. This review site is for the Stockton Heath Sales office and not the rental department. I will make them aware of your review now and they will take this further. Again I must say I am sorry for how you have been dealt with and I will pass your concern to the relevant manager at the lettings branch.

Thank you.

Adam

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Opening Hours
Address

Ashtons (Cardiff)
100 London Road
Stockton Heath,Warrington
Cheshire
WA4 6LE
01925 453400

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £0 £0
Lettings 0% 50% £500 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 2 0 0 0 0 0 1
Areas covered
  • WA4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales
Latest Properties

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“I was a good tenant for nearly 2 years, when I ......”

Share on :
Nov 12,2016
Minithumbdown
By: 'BecciBoo'
Nov 12,2016
0 people found
this helpful
I was a good tenant for nearly 2 years, when I wanted to give notice on my rolling contract due to my relationship ending staff at Ashton's made my life incredibly difficult. Used bullying tactics to try and keep me in the property. Refused to sign ...
read full review
Comment on agent fees
Charged over £300 for referencing and then refused application regardless of passing the relevant reference check, told that it is ultimately landlord decision even after payment and passing checks
Was this helpful? Yes
By: Adam Eeles
Nov 12, 2016
View all comments (1)
Hello Becci, Thank you for your recent review, we are really sorry this as happened. This review site is for the Stockton Heath Sales office and not the rental department. I will make them aware of your review now and they will take this further. Again I must say I am sorry for how you have been dealt with and I will pass your concern to the relevant manager at the lettings branch. Thank you. Adam ...

“Rang to arrange a viewing of a house in buttonwood. ......”

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Oct 20,2015
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By: 'Lisa'
Oct 20,2015
1 people found
this helpful
Rang to arrange a viewing of a house in buttonwood. Viewing was arranged for next day at 2pm, I was told the house was empty.I arrived about 1.45 and parked outside. At 1350 I received a call from them saying thst she had only just been ...
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“Me and my boyfriend liked a flat very much and ......”

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Aug 22,2013
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By: 'Diana'
Aug 22,2013
5 people found
this helpful
Me and my boyfriend liked a flat very much and we tried to obtain a viewing as the flat was still available. We called at Ashtons several times, we tried to make an online booking but we got no response from them. They always said ...
read full review
What agent could do to change your mind?
The agent should have shown more interest by being more flexible about arranging the viewing, should have told the truth from the beginning that he wants to obtain more than 1 reference fee and the landlord will decide who he wants as a tenant after Ashtons cash in at least 2-3-4 reference fees and we would have looked for other properties where we know that the agents are serious.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 5:17 PM 27/07/2016 by Adam Eeles

Awards won by Ashtons (Cardiff), Warrington WA4 6LE


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