74% lettings valuation accuracy
90% lettings fee satisfaction
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Nov 11,2016
Nov 11,2016
2
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Precisely the same negative experience experienced, as listed below by another client. I arranged a viewing to see a flat from London Residential Parkway, namely The Henson, and was met by an ostensibly nice young chap ( I won't name names)
During the viewing, I was greeted by the agent and told not to mention any move in dates as the landlord's daughter had not been told by her father that he was renting out the flat. The estate agents were aware I had a move in date of end of November. However moments before the viewing I am told that the landlord's daughter won't move until end of December but it is negotiable and her father wants her out.
Furthermore, I was assured a few days later that the landlord was happy to proceed as to the move in date and that I could make an offer. Again this was all done orally over the phone and did not constitute a formal offer. The agent kept hounding me and telling me the landlord would not accept the amount I was offering. My research into historical lettings proved otherwise. All I wanted to do was to make an offer in writing. I put in an offer which was higher than the market value based on recent lets of similar specifications in the building.
After we 'agreed' on a price orally, the agent then messaged me and said the landlord could not accommodate my move in date until the New Year and attributed it to me taking so long with the offer (24 hours) so much so that the flat the landlord has temporarily arranged for his daughter had "fallen through." At one point I was even told by the same agent that the landlord would not accept the offer I wanted to put in because the landlord was going to move his daughter out!!
The unprofessional and highly unethical code of conduct continued. I was told I had to make an offer on the phone and immediately pay a holding deposit and only after this would I know with certainty whether my offer would be accepted. I simply asked for terms and conditions and to be able to put in an offer in writing. I was told that this was not company policy and that this could not be done. I emailed letting the agent know that I could not proceed without any terms and conditions.
I then contacted a respectable local estate agent who had acted in good faith and in a highly conscionable manner throughout to see if I could make an offer on another property- granted this property was not my ideal choice but at least I will know I am not being taken for a ride.
After this, I receive an email from the agent saying it is fine- and he has attached an offer acceptance from the Landlord. What a waste of time! They cannot be trusted.
In my several years of dealing with estate agents I have never witnessed such unethical tactics.
I am writing about my experience as I hope that nobody gets duped into paying the deposit and then taken for a proverbial ride.
During the viewing, I was greeted by the agent and told not to mention any move in dates as the landlord's daughter had not been told by her father that he was renting out the flat. The estate agents were aware I had a move in date of end of November. However moments before the viewing I am told that the landlord's daughter won't move until end of December but it is negotiable and her father wants her out.
Furthermore, I was assured a few days later that the landlord was happy to proceed as to the move in date and that I could make an offer. Again this was all done orally over the phone and did not constitute a formal offer. The agent kept hounding me and telling me the landlord would not accept the amount I was offering. My research into historical lettings proved otherwise. All I wanted to do was to make an offer in writing. I put in an offer which was higher than the market value based on recent lets of similar specifications in the building.
After we 'agreed' on a price orally, the agent then messaged me and said the landlord could not accommodate my move in date until the New Year and attributed it to me taking so long with the offer (24 hours) so much so that the flat the landlord has temporarily arranged for his daughter had "fallen through." At one point I was even told by the same agent that the landlord would not accept the offer I wanted to put in because the landlord was going to move his daughter out!!
The unprofessional and highly unethical code of conduct continued. I was told I had to make an offer on the phone and immediately pay a holding deposit and only after this would I know with certainty whether my offer would be accepted. I simply asked for terms and conditions and to be able to put in an offer in writing. I was told that this was not company policy and that this could not be done. I emailed letting the agent know that I could not proceed without any terms and conditions.
I then contacted a respectable local estate agent who had acted in good faith and in a highly conscionable manner throughout to see if I could make an offer on another property- granted this property was not my ideal choice but at least I will know I am not being taken for a ride.
After this, I receive an email from the agent saying it is fine- and he has attached an offer acceptance from the Landlord. What a waste of time! They cannot be trusted.
In my several years of dealing with estate agents I have never witnessed such unethical tactics.
I am writing about my experience as I hope that nobody gets duped into paying the deposit and then taken for a proverbial ride.
Comment on agent fees
Did not get that far.
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3rd Sep 2021
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20th Apr 2021
reviewed by 'Michele'
16th Nov 2020
reviewed by 'cecilia'
4th Sep 2020
reviewed by 'Rakhee'
Opening Hours
Address
London Residential
103 Parkway
Camden Town,London
Greater London
NW1 7PP
020 7424 3222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 74% | 90% | £360 | £4,001 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 6 | 76 | 10 | 11 | 0 | 17 | 0 | 13 | 5 |
Areas covered
- NW1
- King's Cross
- NW3
- Primrose Hill
- NW5
- Bloomsbury
- WC1
- Belsize Park
- N1
- Kentish Town
- N7
- London
- Tufnell Park
- Archway
- Somers Town
- Chalk Farm
- Gospel Oak
- Highgate
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Sep 03,2021
Sep 03,2021
0
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Ok, don't even know where to start... PLEASE, read all the lowest reviews and that's the truth about this agency. THE WORST I have ever dealt with in my 15+ years in London. HORRENDOUS is an understatement. Dealt with them for 3 years since the property was ...
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Apr 20,2021
Apr 20,2021
5
people found
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this helpful
Total nightmare. So far I've lost thousands of pounds dealing with these people. First in sales due to them assuring me the buyer had a mortgage offer. 4 months later no sale and many thousands down. Then they misrepresented how my flat was going to be ...
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Mar 15,2021
Mar 15,2021
0
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Mishaal has been very helpful.and gets matter resolved. Good quality service. Timely help without fuss. Professional agents located centrally in London...
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Nov 16,2020
Nov 16,2020
0
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The staff is always helpful and very reactive. They do provide a great service and always answer quickly any enquiries via phone or email. Any kind of issue with my new apartment is quickly being fixed !...
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Sep 04,2020
Sep 04,2020
0
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Since I've been with the company for almost 8 years, I can honestly say that whilst Emmanuel Dodd has been dealing with my property just quite recently, I have been really satisfied. He is efficient, approachable and friendly which in all honesty I haven't had over ...
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Aug 25,2020
Aug 25,2020
2
people found
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this helpful
The absolute worst renting experience start to finish. Terrible contract with missing terms and completely bizarre not needed terms. Absolutely no help in any scenario, a neighbor was throwing rubbish into our balcony for 6 months and at no point did London residential even try to ...
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Jun 08,2020
Jun 08,2020
3
people found
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this helpful
* I've let my property through them on and off for many years and this is just their latest scam. Absolute bunch of cowboys. Only last year I had to start a court claim against them to force them to hand over rent they'd not passed ...
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Feb 24,2020
Feb 24,2020
0
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I have always found Mishaal to be extremely pleasant.
She has always been able to communicate well between myself and the tenants and has dealt with a number of issues with the properties best interests at heart.
I am very happy working with her and ...
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Feb 19,2020
Feb 19,2020
1
people found
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this helpful
a pay as you go estate agency, give your money and they are good. If not everything is in delay. Well done guys! (ironic)...
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Feb 18,2020
Feb 18,2020
0
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Thank you for organising the tax advice it was very helpful and much appreciated . Your service has always been very professional...
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Feb 17,2020
Feb 17,2020
0
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Very professional, friendly, with great understanding of the market. I have been with them a long time and very happy with the service provided. Would recommend London Res highly!...
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Feb 11,2020
Feb 11,2020
0
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Camille and Michael are great to deal with, always efficient and very friendly. They care about getting things sorted and always do so swiftly. A good team!...
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Feb 07,2020
Feb 07,2020
0
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Great service from Shauna. She was was very kind and helpful when showed me the properties and explained well the rental process.
Happy to work and deal with her....
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Feb 06,2020
Feb 06,2020
0
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We rented a flat with London Residential and had a very positive experience. From start to finish Tanya and Stevie were supportive. My situation was a bit more complicated than usual and they were very accommodating. The move in process was straightforward and questions after ...
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Dec 03,2019
Dec 03,2019
0
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Josephine is an absolute star, her attention to detail and her availability whilst selling my Kentish Town home were immense!!! Jo worked extremely hard in getting people through the door with an average of two to three viewings each week, which is no mean feat ...
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Dec 02,2019
Dec 02,2019
0
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Josephine exceeded all expectations. Her professionalism was only eclipsed by her tenacity. There is a 12 week backlog for Camden Council Searches and I can honestly say, if it hadn't been for her persistence, I am certain that we would not be in our lovely new ...
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Nov 14,2019
Nov 14,2019
3
people found
this helpful
this helpful
Absolutely terrible service. Avoid this company at all costs. This company focusses on profits and nothing else. They have used aggresive tactics to trick us in to signing a longer contract than required, and since day one, they have been unhelpful and dismissive when anything ...
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Oct 24,2019
Oct 24,2019
0
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Earlier this year I chose to put my property on the market with London Residential. Less than six months later the property is sold with minimal stress and for a price that I am very happy with. Josephine put a lot of effort into marketing ...
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Oct 02,2019
Oct 02,2019
0
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I just bought my first property using the services of London Residential and have dealt with Josephine Dayan and sometimes Liana Loporto. Having heard many horror stories about estate agents and having met many of them who were taking me to properties that were outside ...
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Aug 05,2019
Aug 05,2019
0
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Amazingly helpful and prompt in working through our account and tenancy. Explained every stage of process and let us know what we needed to do....
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Jun 28,2019
Jun 28,2019
0
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Property manager sent a repair man on the same day and accommodated our attendance schedule. Can’t expect better. Many thanks!...
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Jun 11,2019
Jun 11,2019
0
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Had a fantastic time working with Camille. She is responsive and was able to sort out our problems quickly and easily....
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Comment on agent fees
Fees are high, but not applicable anymore after fees ban.
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Jun 04,2019
Jun 04,2019
0
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I'd like to acknowledge Camille's help and support during our first week of moving into the property - very quick response to some moving in snags and issues, and always helpful with her responses and suggestions....
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May 03,2019
May 03,2019
0
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Hayley and tanya is prompt and professional in all aspects, communication, feedback, ability to follow client requests
Many thank you...
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May 02,2019
May 02,2019
0
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We had an absolutely amazing experience with London Residential, especially with Tanya, Joe, and Camille, they have been amazing a super professional. Joe helped us to find the property, and all the process was super easy and quick thanks to him, and Tanya made the ...
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Comment on agent fees
Good, It's worth every penny.
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Apr 19,2019
Apr 19,2019
0
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Camille responds to requests promptly, in a clear and concise manner. Repairs and problem solving have been quickly and correctly attended to. This gives us, as landlords, confidence that our property is being properly managed and our tenants are being well looked after on our ...
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Comment on agent fees
Market rate. Good value for the service provided
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Apr 18,2019
Apr 18,2019
0
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Camille is prompt and professional in all aspects, communication, feedback, ability to follow client requests.
A pleasure working with her....
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Comment on agent fees
Good
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Apr 12,2019
Apr 12,2019
0
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I was struggling to find somewhere, and this was the first and only agent I encountered in months of searching, who really seemed to go the extra mile to set up a quick working relationship and help me make a decision once we had looked ...
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Comment on agent fees
acceptable for london
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Apr 10,2019
Apr 10,2019
0
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It has been a joy working with Josephine who throughout the process of purchasing a property in Camden has been most supportive, responsive and offered excellent advice and guidance. In comparison this has been by far my best professional experience with an estate agency - ...
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Apr 08,2019
Apr 08,2019
0
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I have been letting my property with London residential for 4 years now and I found there service to be adequate for the first few years, and since Liam Underwood took over dealing with me it has become very efficient. Thank you Liam you have been ...
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Comment on agent fees
I would say the fees are fairly average but always good to negotiate if you can.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:27 PM 30/11/2017 by Tanya
Best Estate Agent in NW1 
