I was in the process of buying a house and the sales agent dealing with us was really good. However, they did not remove the property from the market, which meant we could be gazzumpted at any stage. After not receiving anything from the owners for nearly 2 weeks, we ended up finding a better property with another agent. They agreed to remove it from the market and when we mentioned this to the chelsea square, the partner who was now dealing with the property was extremely rude, offensive and ended up hanging up the phone. I would not deal with them again.