I have rented through Paramount for almost 2 years and have been in contact with Hayley on evey occassion something has needed fixing, replacing, (or a rescue situation from being locked out!),etc. She is always supportive and professional. She has made sure that any problems are dealt with immediately and will follow them up if there is any delay. She is fabulous at communicating and liasing what is going on with the flat, between engineers, tenants, landlords and other residents in the building and organising all the things that we don't even have to think of because she is three steps ahead, ie; gas inspection/electrical, carpet fittings. Hayley has always gone the extra mile for us and it has been a pleasure to have her assistance.