terrible communication , informed them we wanted to secure a property to rent, despite this they continued to show people around the property and told us they couldn't get hold of landlord. This was later proved to be a lie as we managed to locate landlords number on another website and called him directly. He informed us he did speak to agent. We were then told by them that someone would get back to us regarding the fees. They did get back to us but told us they put someone else forward for property instead! they are timewasters, probably had someone they knew lined up for property which is why they lied and didnt bother to communicate. Wasted days trying to sort out rental and now left to start all over again..
What agent could do to change your mind?
been more truthful and better communication