I used these agents because there are two agents serving my small community and the others were unspeakable. They have also been in business for a very long time, though God knows how. My flat was packed full of furniture and ornaments, so I said to them that I realised I would have to clear a lot of things out to make the place look bigger. They said no, the place would sell on its charm. I said I was surprised to hear this, as all the property articles I had read and TV shows I had seen said that presenting an open space was very important. They said, no, this place will sell on its charm. I was dubious but was glad to hear it, as I would not have to spend money on moving and storage, so believed them. In three months I got only one offer, from people who would not offer the minimum I wanted.
I then changed agents and went with two companies. Both of the valuers said exactly the same thing: You have got to move most of this stuff out or you will never sell the flat. I said that the previous agents had not told me this. Both valuers then looked at me in surprise and said, Then they must have been idiots. Since not only had they not suggested this but had actually turned me down when I suggested this, I take it the two new agents would have considered the men at Salter Rex to be less than idiots.
They also told me firmly that I would not get an offer above the stamp-duty threshold, which was £25,000 below my asking price, that nobody would pay it. One of the other agents found me a buyer who offered me £15,000 more. I realised afterwards that Salter Rex's advice made no sense because obviously properties rise above one stamp-duty threshold and then another as the prices increase. They don't sit below a certain threshold forever.
One of them advised me to be "realistic" when looking for a flat to buy. He said that nobody ever gets exactly what they want. I said that every flat I had ever bought was exactly what I wanted at the time and did not see why I should now settle for less when I had more money to spend than ever before. He said I had been very lucky and was not being realistic. I have now bought a property which is exactly what I want, and it was a very hard choice between that and another one, equally beautiful. In my experience, people who do not get what they want do not know what they want and/or do not try very hard. The latter was certainly the impression given by these agents. I think they thought they were trying hard, and certainly they would tell you they were, but their standards are low.