Mar 24,2012
By: 'AJ'
Mar 24,2012
345 people found
this helpful
We didn't have a good experience with them. Move-in date was changed, rent was increased after it was agreed (& holding deposit paid!) and the agent didn't help us in anyway. Signed contract came in on the day we moved-in even though everything was paid like a month before that. Whenever we called them up for anything related to contract or move-in date, the response was rude and unhelpful. Probably because the agent had got all the money and was not interested in helping us in anyway.
Was this helpful? Yes
By: Customer Services
Apr 30, 2012
We are sorry to read of your disappointment in our service. We want to look into the matter to investigate this further. If you could be forward your comlaint to our customer service department ( we assure you this will be looked into in detail.

Whilst we pride ourselves on caring for our customers at all stages of a tenancy, it's clear you are unhappy and that truly does matter to us. If we fell short we want to know about it and ensure it never happens again. And if possible we want to try and remedy the problem with you.

Please be assured that all customers are important to us: we do review feedback from both tenants and landlords alike. And we wish to reassure you that we do not adopt an approach of 'money matters first.' We look forward to hearing from you.

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David St James

447 Roman Road Bow Tower Hamlets, London
Greater London
E3 5LX

0208 980 8172

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