87% lettings valuation accuracy
73% lettings fee satisfaction
Mar 24,2012
Mar 24,2012
9
people found
this helpful
this helpful
On leaving the property. Lewis Phipps were incredibly slow to respond to our queries about return of the deposit, to the point of being rude.
Every time I call the agency I was made to feel like I was a nuisance and that I had no reason to be hurrying the return of the deposit. In this situation there was very little I could do except call up and ask Lewis Phipps to progress the matter - we received no support from them, they had clearly agreed something with the landlady without discussing with us, and they generally came across as rude and unwilling to help.
As a tenant, I would be very wary before letting any property from this agency - if there is money in it for them they will respond, but otherwise good luck in getting your money back in a reasonable timeframe at the end!! This is what happened for us.
Day of returing keys: On returning our key, we were told they would be in touch very shortly -
7 days later: Having not heard anything I contacted Lewis Phipps to be told that I would have to talk to Dan and call back tomorrow -
8 days later: I did this and on speaking to him was told that although he had looked round the property and it all looked fine, the owner Lewis had had separate dealings with the landlady and so I would need to talk to him and call back the next day.
9 days later: I did this and Lewis said that he needed to get in touch with the landlady, and he would call me.
11 days later: Having not heard anything, I contact Lewis to find out that he hasn't contacted the landlady, but says he will do.
12 days later: I call again and Lewis informs me that deposit will be deducted £75 for cleaning (despite being told by the agent that looked round that it was fine.) We question this and the letting agent is unable to shareany evidence that cleaning was needed - we left the place spotless. Lewis says he will go back to the landlady.
13 days later: I call again and nothing has been done. We decide to contact the landlady and are told by her that she got a cleaner in on advice of Lewis Phipps, having
14 days later: I contact Lewis Phipps to say we have agreed to £50 deduction. On the phone I am told it will be processed that day.
15 days later: I call again (Saturday), to be told it has not been processed, but it will be on Monday
18 days later - Tuesday: I call again, to be told payment still not processed and that Lewis is out. I call a few hours later and finally he does it while I am on the phone! Result! Only 18 days after moving out!
Every time I call the agency I was made to feel like I was a nuisance and that I had no reason to be hurrying the return of the deposit. In this situation there was very little I could do except call up and ask Lewis Phipps to progress the matter - we received no support from them, they had clearly agreed something with the landlady without discussing with us, and they generally came across as rude and unwilling to help.
As a tenant, I would be very wary before letting any property from this agency - if there is money in it for them they will respond, but otherwise good luck in getting your money back in a reasonable timeframe at the end!! This is what happened for us.
Day of returing keys: On returning our key, we were told they would be in touch very shortly -
7 days later: Having not heard anything I contacted Lewis Phipps to be told that I would have to talk to Dan and call back tomorrow -
8 days later: I did this and on speaking to him was told that although he had looked round the property and it all looked fine, the owner Lewis had had separate dealings with the landlady and so I would need to talk to him and call back the next day.
9 days later: I did this and Lewis said that he needed to get in touch with the landlady, and he would call me.
11 days later: Having not heard anything, I contact Lewis to find out that he hasn't contacted the landlady, but says he will do.
12 days later: I call again and Lewis informs me that deposit will be deducted £75 for cleaning (despite being told by the agent that looked round that it was fine.) We question this and the letting agent is unable to shareany evidence that cleaning was needed - we left the place spotless. Lewis says he will go back to the landlady.
13 days later: I call again and nothing has been done. We decide to contact the landlady and are told by her that she got a cleaner in on advice of Lewis Phipps, having
14 days later: I contact Lewis Phipps to say we have agreed to £50 deduction. On the phone I am told it will be processed that day.
15 days later: I call again (Saturday), to be told it has not been processed, but it will be on Monday
18 days later - Tuesday: I call again, to be told payment still not processed and that Lewis is out. I call a few hours later and finally he does it while I am on the phone! Result! Only 18 days after moving out!
Was this helpful?
Yes
Yes
Apr 03, 2012
Thank you for your anonymous posting. We always act promptly in returning deposits to tenants. We follow a strict proceedure in returning all our deposits and make sure that landlords and tenants are both in agreement about the deductions, in line with the deposit protection service we use. Lewis Phipps Ltd 0161 4482121
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
17th Mar 2021
reviewed by 'Charlie'
29th Dec 2020
reviewed by 'Andy'
11th Dec 2020
reviewed by 'sue'
16th Nov 2020
reviewed by 'Linsey'
16th Nov 2020
reviewed by 'Simon'
16th Mar 2020
reviewed by 'Adleen'
Opening Hours
Address
Lewis Phipps Lettings and Management
Nelson House, 15 Barlow Moor Road
Didsbury,Manchester
Greater Manchester
M20 6TN
0161 448 2121
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 87% | 73% | £500 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 23 | 1 | 9 | 10 | 0 | 0 | 0 | 0 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 17,2021
Mar 17,2021
0
people found
this helpful
this helpful
We are soon to be moving out of the house we have been renting for the past 14 months. Lewis Phipps entered the house, without our permission, to take pictures and a video to upload online to advertise the house for new tenants. They didn't even ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 29,2020
Dec 29,2020
0
people found
this helpful
this helpful
Just want to thank the team for another year of great support letting my flats in Didsbury. This year we had virtually 100% occupancy thanks to the efforts of Lewis, Michelle and the team...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11,2020
Dec 11,2020
0
people found
this helpful
this helpful
Lewis and his team provided a first class service. They found me a tenant within 2 weeks, and within a further week all checks and paperwork was complete and the tenants were in my property. The whole process went very smoothly. I was provided with great ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 16,2020
Nov 16,2020
0
people found
this helpful
this helpful
I have just moved into a lovely terraced house in the centre of Didsbury village and cannot thank Louise enough for sorting everything out I wanted. especially the extra furniture I needed at short notice.
Excellent service, would highly recommend them...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 16,2020
Nov 16,2020
0
people found
this helpful
this helpful
Michelle has just let my apartment for me for a third time, very impressed with the quick turn around during these strange times and the video viewings and inventories are a great idea. Highly recommended...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2020
Mar 16,2020
0
people found
this helpful
this helpful
Booked a viewing day a property went up, we weren't offered a choice of viewings so took the one given. Turned up to be told agent couldn't get admittance as had broken key in lock but would contact us all next week to rearrange. Followed ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 17,2020
Jan 17,2020
0
people found
this helpful
this helpful
I've used Lewis and his team for over 20 years and apart from being scrupulously honest, trustworthy and reliable, I have always found that his advice on letting and managing the properties I own, to be really informative and helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 16,2020
Jan 16,2020
0
people found
this helpful
this helpful
Can’t fault them. Definitely better than other firms I’ve used in the past. Decent property and service was pretty good too...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16,2019
Jun 16,2019
1
people found
this helpful
this helpful
Absolute crook , avoid at all costs , hes rude ,arrogant and a theif ! Dont know how he has avoided a jail sentence !...
read full review
read full review
Comment on agent fees
Extortionate !
Was this helpful?
Yes
Yes
Apr 08,2019
Apr 08,2019
0
people found
this helpful
this helpful
Great customer service from all the team at the Didsbury Branch including the service repair people. Always helpful and a pleasure to deal with. Would recommend Lewis Phipps....
read full review
read full review
Comment on agent fees
no-one likes agent fees
Was this helpful?
Yes
Yes
Dec 20,2018
Dec 20,2018
3
people found
this helpful
this helpful
Awful dishonest company.
They say they ring you when they never do.
Also they discriminate if you are a different race.
Worst experience with this cheap and they are not even a proffesional company.
They take your money and when you have handed in your ...
read full review
read full review
Comment on agent fees
BAD ACTUALLY THE WORST COMPANY I HAVE EVER DEALT WITH.
Was this helpful?
Yes
Yes
Aug 24,2018
Aug 24,2018
2
people found
this helpful
this helpful
Unbelievably unprofessional.
I arranged to view a house and they cancelled at the last minute because they "didn't have the right keys", something which surely they would have known before they wasted my time making an appointment. They promised me they would call me back ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2017
Jun 22,2017
1
people found
this helpful
this helpful
I've known Lewis and Michell for about 25 years. I'm a landlord and he looks after a small portfolio for me. LP are well up to speed on current regs, efficent on paying and have good tradesmen. It's a close knit team with a recent new ...
read full review
read full review
Comment on agent fees
Fees are in line with the market
Was this helpful?
Yes
Yes
Jun 05,2017
Jun 05,2017
0
people found
this helpful
this helpful
A big thankyou to Lee and Daniel for looking after my house for the last two years while I have been in Australia. Service and communication excellent....
read full review
read full review
Comment on agent fees
Competitive all inclusive fees
Was this helpful?
Yes
Yes
Jun 02,2017
Jun 02,2017
1
people found
this helpful
this helpful
Just moved out. Great flat, helpful team. Found me something the same day I called in to the office. Can't say better than that....
read full review
read full review
Comment on agent fees
No more or less than anybody elses
Was this helpful?
Yes
Yes
Mar 14,2017
Mar 14,2017
4
people found
this helpful
this helpful
unbelievably unprofessional.
constantly acted as if they were doing me a favour.
booked a viewing, and the agent had no keys.
waited a month to do a viewing, and had to ring everyday, as no one offered any updates.
eventually booked another viewing, and no ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 10,2016
Nov 10,2016
0
people found
this helpful
this helpful
Lewis Phipps acted for us between 1998 and 2011 on the letting of around 10 flats in Didsbury. A great service throughout with very few void periods and not one tenant who caused any problems in terms of rent arrears. Having sold the flats we returned to them ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2016
Oct 25,2016
0
people found
this helpful
this helpful
Top notch. Really happy with how they managed my flat over the past year. Tenant was totally unreasonable but Lewis dealt with firmly and professionally. Thanks guys...
read full review
read full review
Comment on agent fees
Fees fair and reasonable
Was this helpful?
Yes
Yes
Aug 01,2016
Aug 01,2016
1
people found
this helpful
this helpful
Lewis Phipps were refreshingly good to deal with as a tenant. I have had some bad experiences with other agencies when renting before, and so was a bit nervous - but I had no need to be. Right from the start, they were friendly and ...
read full review
read full review
Comment on agent fees
Agent's Fees were fairly standard
Was this helpful?
Yes
Yes
Mar 29,2016
Mar 29,2016
6
people found
this helpful
this helpful
I'm not a Lewis Phipps tenant, and never would be given the word-of-mouth reports I've heard.
A friend is in the process of moving out, has done everything by the book, and is now being hassled via email. I've lived in Manchester for 17 years now ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 07, 2019
View all comments
(1)
Went into the shop on Barlow Moor Road this afternoon and was treated with contempt, asked for the entire tenancy up front and expected to shoulder the entire financial burden of their landlords' businesses; what is the point of an agency that cannot properly apportion risk and responsibility?
What benefactor would risk doing business with them? ...
Mar 11,2016
Mar 11,2016
1
people found
this helpful
this helpful
I've used Lewis Phipps as a Flat Agent for many years and would thoroughly recommend him (and all his office staff listed) to any new Landlord and tenant alike.
Everyone in the office is experienced, very knowledgable, honest and very helpful in managing properties and ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 07,2016
Mar 07,2016
7
people found
this helpful
this helpful
Possibly the worst experience I have had with lettings agents, and that is saying something. They were rude throughout the process and acted like they were doing me a favour. They constantly got details wrong and were not educated in their profession at all. To ...
read full review
read full review
What agent could do to change your mind?
Possibly the most insulting thing was the price of their fees. There is simply no justification for their fees. Utterly disgraceful in today's market and just a clear was to put more money in their own pockets.Attached Filesnbsp;
Comment on agent fees
Possibly the most insulting thing was the price of their fees. There is simply no justification for their fees. Utterly disgraceful in today's market and just a clear was to put more money in their own pockets.
Was this helpful?
Yes
Yes
Feb 26,2015
Feb 26,2015
5
people found
this helpful
this helpful
They seemed okay at first but found out after that they're generally quite a rude estate agents. Not really bothered about the tenants once you're in and you've paid them. Had to chase for outstanding items to be fixed that they had listed on inventory ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2014
Dec 01,2014
0
people found
this helpful
this helpful
Lewis Phipps has dealt with my properly for the past ten years during which time they have organised all tenants, including vetting new tenants. They have dealt with everything from safety certificates to cleaning between tenants. The staff in the office keep in touch with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2014
Jul 08,2014
0
people found
this helpful
this helpful
We were delighted with the excellent service and support offered by Lewis and Lee is letting our Didsbury apartment. They offered a top quality service and obtained a choice of three good tenants. They know the area extremely well and could provide a experienced insight ...
read full review
read full review
Was this helpful?
Yes
Yes
May 21,2014
May 21,2014
0
people found
this helpful
this helpful
Lewis, Michelle, Lee, and Daniel are all fantastic letting agents. They are prompt in all communications and advise us accurately on all aspects of our property. The repairs and renewals that they undertake are done to a high standard, without a high price tag. We ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2014
Apr 30,2014
0
people found
this helpful
this helpful
Having rented a property from Lewis Phipps I feel I must share my positive experience. The process from start to finish was a very happy and smooth operation. Lee whom I initially dealt with was very polite, professional and turned up on time for my ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2014
Apr 23,2014
0
people found
this helpful
this helpful
This agent was very quick to help during my first visit to Didsbury. The main reason I am giving them such a positive review is because of the speed in which they found me a suitable property. I arrived at the office and within the ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2014
Apr 23,2014
0
people found
this helpful
this helpful
Having rented a property from Lewis Phipps I feel I must share my positive experience. The process from start to finish was a very happy and smooth operation. Lee whom I initially dealt with was very polite, professional and turned up on time for my ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23, 2014
View all comments
(1)
Steve
Thank you for your review
We always look to provide an efficient service for tenants
L A Phipps ...
Apr 22,2014
Apr 22,2014
0
people found
this helpful
this helpful
I don't usually write reviews but I am so pleased with the service I get from Lewis Phipps that I wanted to let others know. Lewis has rented out my one bed flat for years. He has always found good reliable tenants and taken care ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23, 2014
View all comments
(2)
Thank you for your review
We always look to provide an efficient service for landlords
L A Phipps ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
