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Mar 24,2012
By: 'Rachel'
Mar 24,2012
2 people found
this helpful
This lettings has let us down at every point possible. Me and my partner had to arrange the viewing after being left sat outside the property and no member of staff turning up. We then had to change our own details to the gas and electric board after being told that they would sort everything. The staff here had taken our bank details to take the payment for the rent and then left us threatening messages that we had not paid the rent on time. Failure to contact us back at any point possible after demanding a member of staff to get back to us, these are some of many problems going on and i think Keybanks are thee worst letting agency I have ever came across and would advise anyone to steer clear as we are still being badly treated!!!
Was this helpful? Yes
By: Keybanks
Aug 18, 2013
To Rachel,

Thank you for your review.
Keybanks have made every effort to track down the tenant above, without success. We believe this to be a fictitious review because of the following factors;

1) Keybanks did not have a tenant with the name above for the time period of start up to 24/3/12.
2) Keybanks do not in any circumstances take bank details from tenants, we do not accept direct debit and only use the standing order system. We provide all tenants with a standing order form for them to take to their bank or building society.
3) Keybanks have a strong relationship with all tenants, we have not received any communication regarding any of the issues above. We take all complaints extremely seriously.

if in future anyone experiences any issues with our service please contact our Head Office on 0151 226 8443.

Kind Regards,

Lettings Team
Keybanks Property Services

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Keybanks Sales & Letting Agents

11-13 West Derby Village West Derby, Liverpool
L12 5HJ

0151 2268443

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