“They are lucky I can not give them 0 star. The ......”
1 Star Review
Oct 28,2016
By:
'Simom'
Oct 28,2016
Branch: Glasgow, 303 Byres Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 303 Byres Road
Lettings (as a Tenant)
Postcode: G12
8
people found
this helpful
They are lucky I can not give them 0 star. The worst experience in 5 years of letting flats around the UK.
The day we moved in, the flat was full of dust and chimney residuals. It took 3 months for them to get someone to clean it. After less than 1 year the roof in the living room caved in and fall on one of the sofa due to a crak well known by the agency and the landlord. We had to leave for weeks in the house while the refurbishment was carried on. We had to re-schedule our life to accommodate the works, but we always had to pay the full rent and we have not been offered any compensation. To get the house sanitised after the refurbishment we had to contact a senior manager and even then we had to do half of the job. All this at the modest price of 915 pounds pcm.
On top of this, when we left they even claimed 1 week of rent more because we advised them 1 week after the monthly rent was due.
Moreover, most of the time you have to do half of the job for them because their internal communication is terrible. Often they send you wrong emails or claim they don't have your number to update you on issues even if you gave it to them few times. One morning someone even came for the annual house inspection without telling us and tried to open the door waking us up.
Finally, some of the staff play dumb and lack respect for the client. One time we had a leaking from a window, we go to the agency on a Friday after work and the property manager told us "I will take care of it on Monday". On Monday we call the agency and the guy is on holiday.
This agency is a disgrace.
8
people found
this helpful
Was this helpful?
Yes