“If you're not a buyer, seller or landlord stay away ......”
1 Star Review
Oct 24,2016
By:
'Lizzy'
Oct 24,2016
Branch: Hitchin, 6 Brand Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SG5
Branch: Hitchin, 6 Brand Street
Lettings (as a Tenant)
Postcode: SG5
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people found
this helpful
If you're not a buyer, seller or landlord stay away from these toxic people! As tenants we have had a miserable time and many problems with this agency from day one. It seems they are quick to defend or offer you the silent ( no response) treatment if its not in their /or the landlord best interest legally. Otherwise they are very fast to respond and pushy when they need information or for you to pay them fees.
A good example would be our move in day. We didn't receive all sets of keys, or all the security codes for the building when moved into. This meant that we were unable to unload our belongings from our car, as we didn't have the keys for the underground parking facility. As this wasn't enough, someone entered our property with the spare set of keys that we were not given two days after we have moved in!!! We went to Country Properties and suddenly the missing keys had appeared! We were also given the codes needed. After going to their office once again, an agent casually checked his data base and there it was. What a joke! Utterly infuriating and inexcusable!
They cover most of the letting and selling business in Hitchin, but I would strongly advice people to think twice about signing up with them!
Lastly, also be careful as they are appereantly able to do check outs without telling you on behalf of the landlord. Even though we had a private contract, which they so often reminded us about when we approached them with any questions or problems. The most common respons being.. " ohh that's very unfortunate! But we don't manage this property and all these matters are dealt with by the landlord..". However they acted on the landslords behalf when it was beneficial and convenient to them to do so. Shameful!
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