It would have been very helpful to find all these reviews before I let my property with Ludlow Thompson. I could have avoided fighting with a shockingly rude and arrogant human being called C V who is the manager of Ludlow thompson\'s at Oval/Kennington branch.
First of all none of the stuff communicate with the clients, very poor communication skills indeed, never bother to explain fees and charges Chris cannot wait to get rid of you when ever you ring , I tried to call him for explanation, just cannot be asked and he even put the phone down on me a couple of times.
My property is let, they found me decent tenants(its early days but I do not have bad feelings about them) but they charged me twice for payments that I had already paid over the phone, they even charged me for removing a sofa from one of the bedrooms which in reality myself and my partner moved the day before my tenants moved in!! What a joke!! Meanwhile my partner and I were trying to ring him and ask for an explanation and refund our money to us. He said he\'ll pass it on to their accountants and I should have the money paid into my account within 10 working days! I replied by saying why on earth should I have to wait 10 working days for a mistake that was done by them. Of course he put the phone as he likes doing that a lot and I calmed myself down and thought OK I can wait 10 working days!
Finally now I heard from them with an appauling statement nothing else. The statement shows that some payments have been didacted( really does not make any sense at all) then adding and dictacting again, neither me or my partner understood what\'s that about and at the end of the statment says TOTAL REFUND