In my experience with Redwood they are not a people of the word. I have been corresponding with them over the last 7 weeks -visited the office a few times and numerous phonecalls. On every single occassion the relevant member of staff is unavailable, on lunch or some other excuse. Nevertheless, each time I am assured that someone will get back to me. I am still waiting and it's now going on 8 weeks. I have exhausted all of my efforts with them and I am about to do a sit in where I refuse to leave unless they help me. Because they have been of no help I had to take to writing to my landlord for the information I require -which I really didn't want to do as he has Redwood as managing agents for such a reason. They are just not interested and I would not recommend their service (or lack of it).