Aberdeen, AB10
3.3/5, 55 reviews
56% recommended
78% lettings valuation accuracy
85% lettings fee satisfaction



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“Worst lettings agent ever. Rude, underhanded liars. I cannot see ......”

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Mar 17,2012
Minithumbdown
Mary
By: 'Landlord'
Mar 17,2012
37 people found
this helpful
Worst lettings agent ever. Rude, underhanded liars. I cannot see how I can be the only landlord to have been treated extremely badly by Morna Petrano Property Leasing - they are so good at being downright nasty, it must surely be the norm.

They do not deserve to be trading in the lettings industry, cannot be trusted and are completely dishonest liars.

Fail to inform you tenant has been found, provided false info about tenant, failed to obtain inventory, failed to carry out quarterly inspection on time, fail to respond to queries, fail to get back to you with an answer, failed to carry out maintenance or clarify it had been done, end your contract without notice when you complain, fail to make deduction from deposit, refuse to give tenants' forwarding address, fail to follow instructions, make arrangements without your knowledge or permission, change their mind regularly, refuse to correspond with you despite unfinished business.

They are good at making false accusations, shouting at you, and are extremely rude and unprofessional.

I hate to think how they treat my tenant.

Absolutely aweful agent, totally dishonest and spitefull with complete disregard for their clients.

Do not use Morna Petrano Property Leasing - you'd be far better off managing your property yourself - it would be less stressful and you'd not waste your money. I've had 6 months of hell from this agent and will complain to ARLA as neither Morna or xxxxx xxxxxxx accept responsibility for their misconduct, cannot deal with complaints but tell tall tales like teenagers.

Nasty people if you complain - you seriously would not beleive the immature behaviour you'll receive.

Do not trust this sham organisation. Very glad to change agents - but of course they went out of their way to make that difficult too.....

AVOID - YOU HAVE BE WARNED!
Was this helpful? Yes
By: Landlord with Standards
Oct 11, 2012
MPPL are now licenced members as they have been forced by ARLA to join an ombudsmen scheme or have their membership terminated. They are now a member of an Ombudsmen Scheme. I hope consumers will avoid this sham leasing agent but at least if things do go wrong, they will at least have a form of redress with ARLA etc.

To be honest though, the way that company works, they will not keep their licence long. ARLA however appear as useless as MPPL so who knows what benefit , if any, the licensed member status will be.

I would advise any tenant or landlord with issues with this company to know their rights and get ARLA and Trading standards involved. Like another poster on this forum. MPPL are certainly in breach of The Supply of Goods and Services Act 1982 as they do not privide their service with "reasonable care & skill".

I personnally don't think MPPL would meet the requirement of being "Fit & Proper" to be allowed to be a registered landlord with Aberdeen Council but that is another matter which I'm not prepared to take on. Such a shame Trading Standards did not convict MPPL for misrepresentation or they could have been booted off the landlord registration scheme and would have been closed down.

My job here is done. Amen.
By: Landlord with Standards
Aug 24, 2012
[[EDIT ORIGINAL START]]
Chantelle is now a director, it doesn't matter where she lives. They can now display the ARLA logo as they have a PPD membership but are still not licenced members. However, they are NOT allowed to publish on their website that they are members of NFOPP as they are not members of an Ombudsman Scheme - there is still no form of redress other than investigating their conduct via ARLA.

Trading standards have been informed again, as have ARLA. I'm not particularly impressed with ARLA to be honest.
[[EDIT ORIGINAL END]]

They can now display the ARLA logo as they have a PPD membership but are still not licenced members. However, they are NOT allowed to publish on their website that they are members of NFOPP as they are not members of an Ombudsman Scheme - there is still no form of redress other than investigating their conduct via ARLA.

Trading standards have been informed again, as have ARLA. I'm not particularly impressed with ARLA to be honest.
By: Interested Party
Jul 31, 2012
I think you will find that Chantelle no longer works for the company and lives in Kent. She is working in Gatwick !!
By: Landlord with Standards
Jul 30, 2012
UPDATE

I was about to complain to ARLA about MPPL only to discover that the lettings agent is NOT A LICENSED MEMBER. Chantelle Petrano holds an "Employee Membership" and there is no form of redress with ARLA unless the letting agent is a licensed member, which they are not.

Morna Petrano's Complaints Procedure clearly states that I can take my complaint to ARLA should the matter not be resolved to my satisfaction. Their complaints procedure is not worth the paper it is written on but you assume it is ligit until proven otherwise.

I reported the leasing agent to the Aberdeen Trading Standards who said the agent was clearly breaking the law by displaying the ARLA logo and making false representations. MPPL were investigated in April 2012 and the outcome was that Chantelle Petrano was to become a Director of the company and so she could apply for full Licensed ARLA Membership.

Having checked the MPPL & ARLA website today, 30th July 2012, they are still falsly claiming to be ARLA Members. I have called Trading Standards to complain again for further investigation. ARLA were also made aware of the breech and have also done nothing.

SHAME ON MPPL, ARLA & TRADING STANDARDS for letting consumers down.
By: Landlord with Standards
Jul 30, 2012
UPDATE

I was about to complain to ARLA about MPPL only to discover that the lettings agent is NOT A LICENSED MEMBER. Chantelle Petrano holds an "Employee Membership" and there is no form of redress with ARLA unless the letting agent is a licensed member, which they are not.

Morna Petrano's Complaints Procedure clearly states that I can take my complaint to ARLA should the matter not be resolved to my satisfaction. Their complaints procedure is not worth the paper it is written on but you assume it is ligit until proven otherwise.

I reported the leasing agent to the Aberdeen Trading Standards who said the agent was clearly breaking the law by displaying the ARLA logo and making false representations. MPPL were investigated in April 2012 and the outcome was that Chantelle Petrano was to become a Director of the company and so she could apply for full Licensed ARLA Membership.

Having checked the MPPL & ARLA website today, 30th July 2012, they are still falsly claiming to be ARLA Members. I have called Trading Standards to complain again for further investigation. ARLA were also made aware of the breech and have also done nothing.

SHAME ON MPPL, ARLA & TRADING STANDARDS for letting consumers down.

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Opening Hours
Address

Morna Petrano Property Leasing
2D Thistle Street
Aberdeen
Aberdeen City
AB10 1XZ
 01224 645757

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 78% 85% £500 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 10 6 11 0 0 0 0 20 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Jun 27,2023
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“Small personal service Property Leasing Compa......”

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Mar 09,2022
Minithumbup
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Mar 09,2022
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“Great Property Leasing company.Made leasing ......”

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Feb 28,2022
Minithumbup
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Feb 28,2022
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“0 stars...”

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Sep 13,2021
Minithumbdown
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By: 'Kieran'
Sep 13,2021
4 people found
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Terrible customer service. They never gave a singular fuck about the property so long as their money was rolling in. In saying that they never actually gave a fuck about getting it let out again. Being a landlord based outwith Aberdeen, I had to put ...
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“Rude...”

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Jun 11,2021
Minithumbdown
Morna
By: 'David Anderson'
Jun 11,2021
5 people found
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Dealing with Morna directly was awful. She is an incredibly rude and impatient woman. I hope she treats her landlords better than prospective tenants. Please avoid this company. Thank me later !...
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“Morna Petrano leasing agency are extremely un......”

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Nov 12,2020
Minithumbdown
By: 'Gerry'
Nov 12,2020
2 people found
this helpful
Morna Petrano leasing agency are extremely unprofessional and do not look after their clients interests. I was one of those landlords which put my trust in this company and ended up with one tenancy loosing me over £4000, and no way of getting any of this ...
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“Horrendous agent to take on property- I am a ......”

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Jul 30,2020
Minithumbdown
Morna
By: 'Steven'
Jul 30,2020
5 people found
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Horrendous agent to take on property- I am a landlord who is based overseas so put a lot of trust in this letting agency expecting some professionalism. Constantly had to chase them for updates on status of property as it was between tenants- eventually emagent ...
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“Excellent customer service! Very professional......”

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Feb 19,2020
Minithumbup
By: 'Lea'
Feb 19,2020
3 people found
this helpful
Excellent customer service! Very professional, honest and engaging. They`re friendly, always helpful and our first contact was so responsive. I highly recommend this agency to anyone renting or letting their property....
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“Soulless property agent! Do not use.. Inspite......”

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Oct 14,2019
Minithumbdown
Morna
By: 'Heri'
Oct 14,2019
1 people found
this helpful
Horrible property agent! Do not use.. Inspite of paying bills promptly, cleaning the property to a professional standard and then referring a new tenant who moved in within no time saving hundreds of pounds in lost rent, still this agent decided take money off my ...
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“Appalling service!...”

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May 31,2019
Minithumbdown
By: 'Unhappy'
May 31,2019
2 people found
this helpful
This agency treats its tenants horribly. The problems already started the day we moved into the property. Most of the furniture in the property was broken and the flat was overall untidy and mouldy. We actually knew the previous tenants of this property and we ...
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By: Steven
Jul 29, 2020
View all comments (1)
If it makes you feel any better, they treat the landlords the exact same. After 1 year of not being able to rent out the property and keep me updated at any point during this period, I was given over the keys three months after they decided they didn’t want to handle the apartment any more- place was trashed, leather sofa arm rest totally destroyed and food still all over the kitchen- no proper handover procedure of due diligence on their side, my 10 year old nephew would have handled the prop ...

“Wonderful, personal service....”

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Aug 26,2018
Minithumbup
By: 'Claire'
Aug 26,2018
2 people found
this helpful
Morna and her team were so helpful in finding me a flat to rent. I am starting a new life in Aberdeen and Morna made me feel at ease, going the extra mile to find me a place I would feel at home in. She ...
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“Very disappointing...”

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Jul 28,2018
Minithumbdown
By: 'Nonplussed'
Jul 28,2018
6 people found
this helpful
Failed to meet basic expectations with regards to communication between landlord/tenant. Was also subjected to petty deposit grabbing tactics. AVOID AT ALL COSTS....
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“Please avoid this leasing company...”

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May 22,2018
Minithumbdown
Morna
By: 'Disappointment'
May 22,2018
6 people found
this helpful
How they treat their customers/tenants is actually appalling. From start to finish I experienced awful service. I signed up for a year's lease and within less than a week of living there, I discovered that the property was in fact, damp and mouldy. However, ...
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Comment on agent fees
Terrible
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:41 PM 02/07/2018 by allAgents

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Morna Petrano Property Leasing

Branch - Aberdeen, AB10