Properties Glasgow - Infiniti Properties
Mar 17,2012
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By:
Mar 17,2012
33 people found
this helpful
Worst lettings agent ever. Rude, underhanded liars. I cannot see how I can be the only landlord to have been treated extremely badly by Morna Petrano Property Leasing - they are so good at being downright nasty, it must surely be the norm.

They do not deserve to be trading in the lettings industry, cannot be trusted and are completely dishonest liars.

Fail to inform you tenant has been found, provided false info about tenant, failed to obtain inventory, failed to carry out quarterly inspection on time, fail to respond to queries, fail to get back to you with an answer, failed to carry out maintenance or clarify it had been done, end your contract without notice when you complain, fail to make deduction from deposit, refuse to give tenants' forwarding address, fail to follow instructions, make arrangements without your knowledge or permission, change their mind regularly, refuse to correspond with you despite unfinished business.

They are good at making false accusations, shouting at you, and are extremely rude and unprofessional.

I hate to think how they treat my tenant.

Absolutely aweful agent, totally dishonest and spitefull with complete disregard for their clients.

Do not use Morna Petrano Property Leasing - you'd be far better off managing your property yourself - it would be less stressful and you'd not waste your money. I've had 6 months of hell from this agent and will complain to ARLA as neither Morna or xxxxx xxxxxxx accept responsibility for their misconduct, cannot deal with complaints but tell tall tales like teenagers.

Nasty people if you complain - you seriously would not beleive the immature behaviour you'll receive.

Do not trust this sham organisation. Very glad to change agents - but of course they went out of their way to make that difficult too.....

AVOID - YOU HAVE BE WARNED!
Was this helpful? Yes
By: Landlord with Standards
Oct 11, 2012
MPPL are now licenced members as they have been forced by ARLA to join an ombudsmen scheme or have their membership terminated. They are now a member of an Ombudsmen Scheme. I hope consumers will avoid this sham leasing agent but at least if things do go wrong, they will at least have a form of redress with ARLA etc.

To be honest though, the way that company works, they will not keep their licence long. ARLA however appear as useless as MPPL so who knows what benefit , if any, the licensed member status will be.

I would advise any tenant or landlord with issues with this company to know their rights and get ARLA and Trading standards involved. Like another poster on this forum. MPPL are certainly in breach of The Supply of Goods and Services Act 1982 as they do not privide their service with "reasonable care & skill".

I personnally don't think MPPL would meet the requirement of being "Fit & Proper" to be allowed to be a registered landlord with Aberdeen Council but that is another matter which I'm not prepared to take on. Such a shame Trading Standards did not convict MPPL for misrepresentation or they could have been booted off the landlord registration scheme and would have been closed down.

My job here is done. Amen.
By: Landlord with Standards
Aug 24, 2012
[[EDIT ORIGINAL START]]
Chantelle is now a director, it doesn't matter where she lives. They can now display the ARLA logo as they have a PPD membership but are still not licenced members. However, they are NOT allowed to publish on their website that they are members of NFOPP as they are not members of an Ombudsman Scheme - there is still no form of redress other than investigating their conduct via ARLA.

Trading standards have been informed again, as have ARLA. I'm not particularly impressed with ARLA to be honest.
[[EDIT ORIGINAL END]]

They can now display the ARLA logo as they have a PPD membership but are still not licenced members. However, they are NOT allowed to publish on their website that they are members of NFOPP as they are not members of an Ombudsman Scheme - there is still no form of redress other than investigating their conduct via ARLA.

Trading standards have been informed again, as have ARLA. I'm not particularly impressed with ARLA to be honest.
By: Interested Party
Jul 31, 2012
I think you will find that Chantelle no longer works for the company and lives in Kent. She is working in Gatwick !!
By: Landlord with Standards
Jul 30, 2012
UPDATE

I was about to complain to ARLA about MPPL only to discover that the lettings agent is NOT A LICENSED MEMBER. Chantelle Petrano holds an "Employee Membership" and there is no form of redress with ARLA unless the letting agent is a licensed member, which they are not.

Morna Petrano's Complaints Procedure clearly states that I can take my complaint to ARLA should the matter not be resolved to my satisfaction. Their complaints procedure is not worth the paper it is written on but you assume it is ligit until proven otherwise.

I reported the leasing agent to the Aberdeen Trading Standards who said the agent was clearly breaking the law by displaying the ARLA logo and making false representations. MPPL were investigated in April 2012 and the outcome was that Chantelle Petrano was to become a Director of the company and so she could apply for full Licensed ARLA Membership.

Having checked the MPPL & ARLA website today, 30th July 2012, they are still falsly claiming to be ARLA Members. I have called Trading Standards to complain again for further investigation. ARLA were also made aware of the breech and have also done nothing.

SHAME ON MPPL, ARLA & TRADING STANDARDS for letting consumers down.
By: Landlord with Standards
Jul 30, 2012
UPDATE

I was about to complain to ARLA about MPPL only to discover that the lettings agent is NOT A LICENSED MEMBER. Chantelle Petrano holds an "Employee Membership" and there is no form of redress with ARLA unless the letting agent is a licensed member, which they are not.

Morna Petrano's Complaints Procedure clearly states that I can take my complaint to ARLA should the matter not be resolved to my satisfaction. Their complaints procedure is not worth the paper it is written on but you assume it is ligit until proven otherwise.

I reported the leasing agent to the Aberdeen Trading Standards who said the agent was clearly breaking the law by displaying the ARLA logo and making false representations. MPPL were investigated in April 2012 and the outcome was that Chantelle Petrano was to become a Director of the company and so she could apply for full Licensed ARLA Membership.

Having checked the MPPL & ARLA website today, 30th July 2012, they are still falsly claiming to be ARLA Members. I have called Trading Standards to complain again for further investigation. ARLA were also made aware of the breech and have also done nothing.

SHAME ON MPPL, ARLA & TRADING STANDARDS for letting consumers down.

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Morna Petrano Property Leasing

2D Thistle Street Aberdeen
Aberdeen City
AB10 1XZ


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