As a firm licensed by the National Approved Letting Scheme, Andrew Young Lettings Ltd (t/a Andrew Young Estate Agents) aims to provide the highest standards of service to all landlords and tenants, but to ensure that your
interests are safeguarded, we offer the following:
If you believe you have a grievance, please write in the first instance to Neil Young at the address below:
Andrew Young Estate Agents
46-48 Mere Green Road
Four Oaks
Sutton Coldfield
B75 5BT
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with
established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Paul Reid who will review the
complaint.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the
PRS (Property Redress Scheme). Contact details below:
Property Redress Scheme
t: 0333 321 9418
e:
[email protected]
www.theprs.co.u