“I wish I could put 0 stars. Most inefficient, inconsistent, s* ......”
1 Star Review
Sep 29,2016
By:
'Desiree'
Sep 29,2016
Branch: London, 388 Chiswick High Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W4
Branch: London, 388 Chiswick High Road
Lettings (as a Tenant)
Postcode: W4
45
people found
this helpful
I wish I could put 0 stars. Most inefficient, inconsistent, s* unreliable, useless, lazy estate agent*. They have no idea about how to rent a house and the only thing they were good at was chasing us every month to ask for money when we had already paid the whole year rent upfront. They were not able to do a proper check in as the person entitled to do it was in a rush so he couldn't stay too long. It took them (Dexters plus Thames View, the other brilliant company they work with) more than 20 days to send the signed contract back to us as they were always SOOO BUSY! We managed to get the contract thanks to the emails and calls we made for at least 4 times a day for 20 days. Every time we called and asked to speak to Jessica, Bianca and so on the answers were the followings:
1) they are on lunch break (favourite answer)
2) they are not working here anymore
3) they are on a telephone call
4)they are away from their desk
5) they have already left the office
*
Also, everyone tells you different things so you never know who you should listen to. STAY AWAY FROM THEM!
45
people found
this helpful
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I am really sorry to hear that you have been unhappy with the service provided by our Chiswick Office and Property Management team. I am Head of Customer Relations and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn