We were so pleased that we found our property through Paramount. Having spoken to other agencies who appeared amateurish, haphazard and unreliable Paramount was a refreshing change. James Carter was excellent, taking his time to go through things with us in detail. When viewing the flat he drew our attention to both positive and negative aspects of the property we eventually chose which we considered to be very professional and customer focused. He was always smartly dressed, polite and welcoming to us and understood our needs perfectly. Nothing was too much trouble - he even arranged a second viewing of the property before we moved in for my partner who hadn't been able to make the original viewing. The timings of appointments were always made to suit our busy work schedule and were neither overly long nor too quick. Our requested move in time was agreed without hassle and all paperwork was provided to us promptly.
Having spent the past 15 months analysing the lettings industry in my work capacity it was great to see an agency, and an agent demonstrating excellent customer services and work practices. All in all - an agency giving a good name to the lettings industry and a rating well deserved.