“If I could rate them with no star, I would! ......”
1 Star Review
Sep 28,2016
By:
'Myrto'
Sep 28,2016
Branch: Newcastle upon Tyne, 59 St Georges Terrace
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: NE1
Branch: Newcastle upon Tyne, 59 St Georges Terrace
Lettings (as a Tenant)
Rent PCM: £850
Postcode: NE1
6
people found
this helpful
If I could rate them with no star, I would! Absolutely ridiculous. By far the worst agency in the UK.
Staff and managers extremely rude, reluctant to understand tenant's needs and offer a solution. Charging for anything you can imagine, even for providing meter readings. The way we were treated was absolutely disgraceful. We had issues with leaks for 4 months with one of the bedrooms, and Acorn did nothing to resolve this until we had the City Council involved. We had issues with toilet leaks later, which even if they resolved in a timely, they were quite sarcastic and their manner is just something you can't put up with.
Finally our deposit was unfairly deducted even if we arranged and paid a professional cleaning company to clean the flat. Reasons given; absolutely ridiculous! Hair found on the bed mattresses. Even if we tried to negotiate they were absolutely reluctant to change their minds and insisted on their positions.
End of story: By far the worst agency in England. Staff and managers have no idea of what customer service is- They just try to rob you in every possible way!!!!
Comment on agent fees
They agency charges for everything you can think of. Fees include:
Admin fees - we almost paid £500 for a 2 bedroom flat
Meter reading fees- they ask for £20 to provide you with the meter readings
Check out fees- they asked us for £50 check out and inventory preparation fee
Deposit deductions- We had unfair deposit deductions even if the place was professionally cleaned before we moved out. Reasons provided for deposit deduction absolutely ridiculous- unfair and with no grands, but after endless arguments we had to no other option but to accept. Reasons for deposit deduction £50
1) hair found on bed mattresses - I doubt it
2) for not removing already existing air-fresheners fitted on the walls
3) for leaving in the flat machine manuals, cables and lamps which already existed and were stored in a cabinet. they classed that as rubbish.
Any attempt for negotiation proves to be useless as they are determined to charge you for anything the can possibly think of and you have no other option but to accept it.
Honestly, the absolutely worst agency, agents and managers I have ever dealt with. Absolutely disgusting!
6
people found
this helpful
Was this helpful?
Yes