“If I could give zero or even negative stars I ......”
1 Star Review
Sep 27,2016
By:
'Run'
Sep 27,2016
Branch: Bath, 24 Claverton Buildings
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA2
Branch: Bath, 24 Claverton Buildings
Lettings (as a Tenant)
Postcode: BA2
3
people found
this helpful
If I could give zero or even negative stars I would.
House was awful when we first moved in, broken chairs, broken bed, hundreds of dead and alive woodlice from an infestation that would later cause us even more problems, damp, doors and windows that wouldn't shut properly.
When our shower broke it took them two months to fix it despite constant phone calls and emails which they ignored.
When it came to re letting the house they gave out our mobile numbers without telling us and so all of a sudden we were getting students phoning us during lectures, and we were expected to arrange these (I'm talking around 20 calls and 15 home visits in one week), we were then expected to stay in and show them around ourselves. We phoned roman city saying it was rediculous and they should be doing it? why on earth were we doing property viewings?! They were so rude and told us it was part of the tenancy agreement, we couldn't believe it.
At the end of our tenancy they charged us for damage that was either an our right lie or that had been there when we moved in and told us that unless we got professional cleaners in (which cost over £200) they would not give us our deposits back - which is a) illegal b) rediculous since the house was in better condition and cleaner than when we moved in. It then took over two months to get our deposits back and large chunks of money had been taken from them.
Overall I am disgusted by this letting agency, if I had the time I would find a way to report them Shelter (housing charity) and the government, in fact I may still do this.
Comment on agent fees
Bad. Ridiculous fees for rediculous reasons.
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