Romans are very thorough. Lynne in particular who deals with admin, is excellent, friendly and utterly reliable. Robert has also kept us up to date and given feedback about viewings. Sometimes the turnover of staff means you deal with someone new each time you call, but as an office, they are aware of what is going on and seem to have good communications. They are always very welcoming when visiting and have been supportive when issues have arisen with difficult tennants.