Finsbury Park, London, N4
4.8/5, 770 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Ludlow Thompson the award winning London agent

“This may not be particularly helpful, but I don't actually ......”

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Mar 20,2009
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By: 'Bertie'
Mar 20,2009
6 people found
this helpful
This may not be particularly helpful, but I don't actually have enough time to list in great detail exactly how badly Ludlow Thompson messed up our moving in process, nor how many confusing discussions and arguments have occurred between us, them and our landlords; suffice to say that when you're paying silly money for agency fees the first thing you expect is that you will be moving into an empty, clean, safe property. Rather than a filthy one with no smoke alarms, a boiler which (despite having a worthless gas safety certificate, the one thing we thought had been done properly pre-move) was later adjudged to be putting us in direct danger of carbon monoxide poisoning, and was shut off by the bloke who came to reset the pre-paid gas meter (which costs a fortune and we weren't told about, naturally), leaving us with no heat during the coldest week of the year.

Oh, and the small matter of the landlords still living there, apparently unaware they were supposed to move out, for the first 2 days. And their son. And their stuff all over the house for weeks afterwards. Admittedly mainly the landlords' fault, but my na£ve notion that highly-paid letting agents might actually check the property is in a decent state before renting it out was shot to pieces. There hasn't been one person who I've told about this who hasn't been shocked at the lack of professionalism. And I've told a lot of people.

Did I mention that we were originally told that we were moving in a week before this farce, meaning that one of us had arranged to move out of his place that day, and were only informed that this would be put back a week less than 48 hours before we were supposed to be moving in, thereby leaving him homeless? No? Well that's a minor detail now'
Was this helpful? Yes
By: ludlowthompson customer services
Apr 14, 2009
Dear C

The fact that you say you have written several times and have not received a reply is unusual because all complaints are logged and answered. Please get in touch through the correct channel customerservices@ludlowthompson.com

We take the time to engage with customers in a constructive manner on review websites, and will of course resolve complaints that are genuine and declared in full detail.

Sadly where people choose to leave comment but then not to get in touch - despite every attempt by us to make a welcoming invitation - we are powerless to assist. In such cases, we are left with no choice than to conclude that we could be victims of dishonest use of these review channels. We urge genuine customers with a real complaint to take up our invitiation to let us resolve the complaint - email us at customerservices@ludlowthompson.com
By: Mr C
Apr 08, 2009
This is another lies from ludlowthompson. You have my complaint on your records but you have failed to resolve it probably because you milk on it being unresolved. Apart from my write ups here on 1st and 4th March with nicknames Mr C and further down Chris I have sent several unanswered letters and e-mails to you. I have given you more than enough chance but you are adamant and only play game. You confuse yourselves and want it your way. Well, the ball is on your court. By the way, why must I go through all these just because I instructed you to let my property and you messed up?
By: ludlowthompson customer services
Apr 08, 2009
A message to Bertie & Mr C -

We cannot deal with your complaints unless you tell us who you are... There is nothing on record that we can recognise as matching the complaints you list at this website. We will gladly look at any issues but can only do so if you are prepared to identify yourselves to relation to these website comments via customerservices@ludlowthompson.com

We are looking forward to hearing from you.
By: Mr C
Apr 08, 2009
In all, this is Ludlow Thompson's standard response in a situation like this. In reality, they do nothing to appease the customer rather it would be aggravated over time. From every indication, the regulatory power seems weak and they tend to take advantage of that. Not until there is statutory intervention worst are still out there from Agents like Ludlow Thompson. My case with them is still on and they are playing smart. It does not matter whether you are the landlord or tenant, best is to avoid Ludlow Thompson!
By: ludlowthompson Customer Services
Apr 07, 2009
Dear Bertie

We can understand your frustration and once again apologise for any inconvenience. We do hope you will get in touch so that we can investigate and try to address the situation.

All the feedback published at our website is 100% genuine as recorded on our feedback forms. We publish the Office on the website in respect of all feedback so you can see which one it refers to.

Whilst there are only 21 bad reviews out of thousands of genuine satisified/delighted customers, even ONE unhappy customers is too much for us which is why we feel it is very important to engage with our customers through all channels including consumer review websites.

If you haven't already been in touch, please do so referencing this review. We are looking forward to hearing from you.

Kind regards
By: Bertie
Apr 02, 2009
In response to 'customer services'

I'll repeat: I filled out the survey on the website. I received an email back from somebody from customer services. I emailed them back. I received no response. Thorough investigation there, and good copying and pasting from the comments you've left on the other 16 people who have disapproved of your services (out of 21) - you talk a very good game. How envious we are of all the delighted, fully satisfied customers on your website, we must find out what branch all those totally real people used! Anyway, I may try contacting you again if I find the time and energy. But a bit late now - so I'm mainly warning other people of what to expect. I find it VERY hard to believe that the lack of professionalism and care applied to us was completely out of character. Maybe you shouldn't manage 16,000 arrangements if you can't keep up with them all...
By: ludlowthompson customer services
Mar 31, 2009
Dear 'Bertie'
We appreciate what you say and apologise that you have not experienced satisfactory handling of your complaint. The channel for complaint is customerservices@ludlowthompson.com If you write to us you will hear back. We manage over 16,000 customer and supplier arrangements so sometimes things can and do go wrong. We would never want to leave a customer with the feeling that they were ignored. As you will see at our website where we publish daily customer feedback, it is not the norm for our customers to receive poor service, and so we take any such issues seriously. We urge you to get in touch with us again with your full contact details and reference this review at allagents so that we can get back to you.

ludlowthompson is a professional estate agent belonging to OEA and ARLA, abiding by service standards. So any suggestion to the contrary is taken very seriously and throughly investigated.


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Opening Hours
Address

ludlowthompson
8 Blackstock Road
Finsbury Park,London
Greater London
N4 2DL
020 7704 5777, 020 7704 5788

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £150,500 £4,500,000
Lettings 95% 94% £288 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
133 6 449 12 76 0 77 0 13 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
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“Alex Vine was excellent, went the extra mile ......”

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Apr 14,2020
Minithumbup
By: 'A Reid'
Apr 14,2020
0 people found
this helpful
Alex Vine was excellent, went the extra mile time and time again bringing my flat to a successful sale. I would thoroughly recommend him to look after you and selling your property....
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“Very worthy Praise to the guys at Ludlow Thom......”

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Mar 25,2020
Minithumbup
By: 'Violet Barbour'
Mar 25,2020
0 people found
this helpful
Very worthy Praise to the guys at Ludlow Thompson for selling my property in a challenging climate. I had been listed with another agent for a few mts with no results. Alex Vine contacted me & persuaded me to list my property with them (best thing ...
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“Amazing service...”

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Oct 30,2019
Minithumbup
By: 'George Adams'
Oct 30,2019
0 people found
this helpful
Chris and John are true professionals who are honest and trustworthy. They've been quick to respond and great at explaining the process, would definitely recommend!...
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“Great customer service...”

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Oct 25,2019
Minithumbup
By: 'Lizzie Eite'
Oct 25,2019
0 people found
this helpful
When myself and my boyfriend decided to move, we looked in the Finsbury Park area and immediately came across a property that was being let through Ludlow Thompson. We called up and were able to arrange a viewing for the same day. Both Chris and ...
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“great service...”

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Oct 05,2019
Minithumbup
By: 'Herbert Leonelli'
Oct 05,2019
0 people found
this helpful
Dealt with Craig and Alex for our flat sale in Stoke Newington and they were excellent. Gave us the right advise, found us great buyers and managed the whole process from start to finish. They also recommended us to use the Partnership which were also ...
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“Dealing with Ludlowthompson Finsbury Park age......”

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Oct 01,2019
Minithumbup
By: 'Michele Christensen'
Oct 01,2019
0 people found
this helpful
Dealing with Ludlowthompson Finsbury Park agency has been excellent all round. The team showed dedication, enthusiasm and total commitment to provide us with excellent and efficient service throughout. From the time of the first visit to the property to completion date, all went pretty smoothly. ...
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“An Ace...”

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Jun 05,2019
Minithumbup
By: 'Bernard'
Jun 05,2019
0 people found
this helpful
Craig has been an Ace sales agent in my experience. I was initially a little sceptical about both Ludlowthompson and Carig as well but Craig very quickly proved me wrong by his professionalism and attention to detail. I have no hesitation, indeed I have pleasure ...
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Comment on agent fees
Could be a little lower!
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“Excellent Service...”

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May 08,2019
Minithumbup
Daniela
By: 'Kev Jones'
May 08,2019
0 people found
this helpful
Having instructed Ludlow Thompson to re let my flat Daniela picked up the batten & made first contact from which point Daniela has been my point of contact & kept me fully informed at every stage of the process Daniela confirmed that she would let the flat ...
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Comment on agent fees
Fees should be lower for returning customers 7 multiple landlords. (I can get a better deal elsewhere)
Was this helpful? Yes

“Uwana is always willing to help with all enquires I have regarding properties I'm interested in...”

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Mar 26,2019
Minithumbup
By: 'Shannen'
Mar 26,2019
0 people found
this helpful
She's always willing to explain extra details I need to know, I find her very helpful and understanding of my situation! Even though I haven't got round to finding a property as of yet I would still love to use Uwana to continue to help ...
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Comment on agent fees
The agents fees are really good as well one of the cheapest fees I’ve found!
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“Service by all staff, very professional friendly and helpful. Good work all round start to finish....”

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Mar 01,2019
Minithumbup
By: 'Sam Greenaway'
Mar 01,2019
0 people found
this helpful
I have had a very professional experience dealing with the sale of my flat. It was a straight forward process and not as hard as I anticipated. I will recommend them to friends and family as my personal experience was great. Thanks honestly....
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Comment on agent fees
It would be better if was cheaper
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“Excellent service...”

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Feb 28,2019
Minithumbup
Daniela
By: 'Enthusiast'
Feb 28,2019
0 people found
this helpful
Manager ( Daniela) was extremely responsive and helpful throughout the letting process. She communicated promptly and positively to any queries, was always well informed and followed up on any request made and actions promised. A pleasure to do business with her !...
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Comment on agent fees
As expected.
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“nice staff...”

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Dec 04,2018
Minithumbup
Daniela
By: 'Damiano'
Dec 04,2018
0 people found
this helpful
Uawana and her staff are very kind and responsive to enquiries. I had a good experience dealing with them while looking for a property to rent....
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“First time buyer...”

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Nov 30,2018
Minithumbup
By: 'Maria'
Nov 30,2018
0 people found
this helpful
Ludlowthompson, especially Craig and Ayman, have been very helpful throughout the buying process. They were always available to talk and returned calls promptly. Unlike anyone else in the process, they kept the lines of communication open, were reassuring, friendly and maintained a great sense of ...
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“New Letting...”

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Nov 16,2018
Minithumbup
By: 'tenant'
Nov 16,2018
0 people found
this helpful
We had a good letting process. Things turned out well in the end. Offering process was a bit long and we lost another property while waiting but glad we could get this flat....
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“Fantastic service...”

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Nov 05,2018
Minithumbup
By: 'Olivia Witt'
Nov 05,2018
0 people found
this helpful
We couldn't recommend this company highly enough. Ayman and Craig have supported us throughout the purchase and kept us updated. Ayman is such a pleasure to work with - very reassuring and friendly. He's really gone beyond the call of duty for us. We can't ...
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“To let...”

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Oct 31,2018
Minithumbup
By: 'Cagla G'
Oct 31,2018
0 people found
this helpful
Our agent Uwana was always helpful and accessible for the whole process. Their service in Finsbury Park area is fast and accurate....
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“Fantastic! Sold within days!...”

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Oct 23,2018
Minithumbup
By: 'Vendor James'
Oct 23,2018
0 people found
this helpful
Absolutely delighted with the service. The photos and marketing were of a very high quality - the photographer was really good, and viewings were arranged very quickly. The property sold for £34k more than the reserve(asking) price. This was down to the hard work ...
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“Review of Sale of 76 Moray Road N4 3LG...”

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Aug 29,2018
Minithumbup
By: 'Anna Folgieri'
Aug 29,2018
0 people found
this helpful
We are very grateful to Craig and Aamir for handling the sale of our apartment in the most professional manner. Considerate, efficient and fantastic at negotiating the best deal for us. Great advise at the start on setting the correct marketing price and getting good ...
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Comment on agent fees
Appropriate, comparable to other agents
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“Excellent service...”

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Apr 27,2018
Minithumbup
Daniela
By: 'Gary'
Apr 27,2018
0 people found
this helpful
Daniela provided excellent service. She understood all my needs and was always available for emails and phone calls even after my house was let she was still promptly assisting me with answers to my questions. I and my wife felt Daniela was outstanding before and ...
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Comment on agent fees
Clear guidance on fees
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“Rental in Crouch End...”

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Apr 25,2018
Minithumbup
Daniela
By: 'Jane'
Apr 25,2018
0 people found
this helpful
Daniela and Laura provided excellent service for my viewing and rental of a flat. They understood my needs very quickly, were readily available for emails and phone calls, efficient in preparing documentation and in putting me into contact with the landlord. The whole process was ...
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“Recent let...”

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Mar 28,2018
Minithumbup
Daniela
By: 'Elizabeth'
Mar 28,2018
0 people found
this helpful
We recently engaged Daniella to let our property in Finsbury Park. From the outset Daniela was helpful and responsive. We received good advice at every stage and Daniela and her team secured tenants quickly at a great rent. I would highly recommend Daniela and her ...
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Comment on agent fees
The fees were competitive and most importantly clearly explained so we could make an informed decision.
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“Friendly, professional service...”

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Mar 21,2018
Minithumbup
By: 'Tom W'
Mar 21,2018
0 people found
this helpful
I was apprehensive about entering the property market for the first time, but Craig Benjamin at Ludlow Thompson was great to deal with: friendly, personable and always easy to get hold of. He talked me through the more complicated aspects of the process and was ...
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Comment on agent fees
Good.
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“I had a great experience with this two ladies, they ......”

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Feb 05,2018
Minithumbup
Daniela
By: 'Marius'
Feb 05,2018
0 people found
this helpful
I had a great experience with this two ladies, they are very good agents and negotiators. I recommend them certainly. ....
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By: Stephanie Gillespie
Feb 05, 2018
View all comments (1)
hello there, i am looking to rent out my flat near east croydon station and am looking for more infomation. kindest regards Stephanie ...

“We bought a property through this branch. Piotr showed us ......”

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Jan 14,2018
Minithumbup
By: 'EM'
Jan 14,2018
0 people found
this helpful
We bought a property through this branch. Piotr showed us the property and was our main contact through the process. We felt we got a good deal and Piotr and Craig had a sensible and realistic view when it came to managing the offers - ...
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“I sold my flat thanks to the support & help of ......”

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Dec 19,2017
Minithumbup
By: 'Antonia Eraud'
Dec 19,2017
0 people found
this helpful
I sold my flat thanks to the support & help of the agency Ludlow Thompson in Finsbury Park. I am delighted by the level of the service I The team is great and collaborative. From the very beginning, Craig gave me great advices about how to ...
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 4:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 4:40 PM 09/03/2016 by allAgents

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ludlowthompson

Branch - Finsbury Park, London, N4