After a horrible experience with another estate agent in which our letting fell through two weeks before the move in date Ludlow Thompson helped us find a new flat within extremely short timescales. Mike, our lettings agent, showed us two properties and when we made an offer was able to negotiate a deal with the landlord that was a very good price. Sarah in the office was very good, professional, and easy to get hold off and helped ensure that everything went through as required. Overall service was very good, and only annoyance was not related to people but more to the Ludlow Thompson processes and systems, in which the computer generated emails can feel at times very impersonal / demanding and not in keeping with the relationship that has been created by the individuals who work there. In comparison with the three other estate agents I have had in London, by far is the best yet.