Colchester, CO1
3/5, 7 reviews
43% recommended
33% lettings valuation accuracy
25% lettings fee satisfaction



Property Features

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“I have never experienced such a bad letting agent as ......”

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Sep 21,2016
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By: 'Wronged'
Sep 21,2016
1 people found
this helpful
I have never experienced such a bad letting agent as Haart Colchester. I Have wanted to to view a property for nearly a week and all 3 viewings cancelled last minute or while I am outside property due to the agency losing the keys and unable to gain access to the flat. I have taken time out of work to go down to the property where I stood in the hallway for 40 minutes while the agent went back to the office to search for correct key and to call the tenant. The last viewing they attempted to cancel 30 minutes before I was due to be there, I live on the other side of town so that was not possible. They then lied and said they could no longer get into the building after getting into the building a few days prior. They then said that it is against their rules to contact the landlord for another set of keys. I can't believe the way I have been treated, a little bit of honesty goes along way and owning up to the fact it is their fault they lost the keys would have been good too.
Was this helpful? Yes
By: Ross
Sep 21, 2016
Hi there,

We're sorry to hear this, this is however a complaint for the lettings side and not the EA side. If you could please email in to [email protected] with all the details our help team will investigate further.

Regards
Ross

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Opening Hours
Address

haart
145 High Street
Colchester
Essex
CO1 1PG
01206 542288

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 25% £675 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 1 1 2 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Excellent service from Matthew...”

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Mar 26,2024
Minithumbup
By: 'Sarah'
Mar 26,2024
0 people found
this helpful
I would like to thank Matthew Jaques for the he fantastic way that he negotiated the sale of my flat . He gave me good advice and kept me updated...
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“Unprofessional and rude...”

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Dec 28,2023
Minithumbdown
By: 'Annabel'
Dec 28,2023
0 people found
this helpful
We have just finished renting our property in Colchester. They are the absolute worst company we have worked with. The staff are rude and incompetent in all aspects of their job. They never responded to any of our queries in a timely manner and sometimes ...
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“It is good to meet someone that loves doing t......”

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Nov 15,2023
Minithumbup
Victoria
By: 'Hannah'
Nov 15,2023
0 people found
this helpful
It is good to meet someone that loves doing their job and always happy to help. Victoria Lambert puts a big smile on people's faces. My encounter with Victoria was amazing, she went above and beyond to help and always available to help. Thank you ...
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“Property sale...”

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Oct 31,2019
Minithumbup
Lloyd
By: 'Kenneth'
Oct 31,2019
0 people found
this helpful
Have found all of the team at Colchester branch of Haarts very efficient and proactive. Received regular feedbacks after viewings and regular updates. The property was sold within 4 weeks. Special thanks to Lloyd and Michael....
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Was this helpful? Yes
By: Colchester haart
Oct 31, 2019
View all comments (1)
Hi Mr Ellsmore. Thank you very much for you kind feedback, we are very pleased to hear how happy you have been with the service especially from Lloyd & Michael Kind regards haart of Colchester ...

“Inefficient...”

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Oct 23,2019
Minithumbdown
By: 'Anonymous'
Oct 23,2019
1 people found
this helpful
Initially seemed efficient. However after finding tenants, failed in setting up what was asked for. After agreeing tenants, the period of let was then reduced by 2 months, the fees they charge for the service varied from one email to another. Their Lettrak service is very ...
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“Good Evening. 3 out of 5 stars..... That's impressive! Well let me ......”

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Oct 21,2016
Minithumbdown
By: 'The'
Oct 21,2016
3 people found
this helpful
Good Evening. 3 out of 5 stars..... That's impressive! Well let me see if I can drag it down just a tad more which I will be only to happy to do. So as you've guessed it, you've p****d me off. So I own a flat ...
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Comment on agent fees
No Idea as I would never hire them
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I have never experienced such a bad letting agent as ......”

Share on :
Sep 21,2016
Minithumbdown
By: 'Wronged'
Sep 21,2016
1 people found
this helpful
I have never experienced such a bad letting agent as Haart Colchester. I Have wanted to to view a property for nearly a week and all 3 viewings cancelled last minute or while I am outside property due to the agency losing the keys and unable ...
read full review
Was this helpful? Yes
By: Ross
Sep 21, 2016
View all comments (1)
Hi there, We're sorry to hear this, this is however a complaint for the lettings side and not the EA side. If you could please email in to [email protected] with all the details our help team will investigate further. Regards Ross ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by haart, Colchester CO1 1PG



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