“Very poor - property management team are completely unresponsive. Reported ......”
1 Star Review
Sep 16,2016
By:
'anonymous'
Sep 16,2016
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW17
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Postcode: SW17
12
people found
this helpful
Very poor - property management team are completely unresponsive. Reported a leak in our roof 2 months ago and nothing has been done about it, I have written countless emails and left messages with various members of staff but no-one ever got back to me. The situation has since got worse and water is now running down our bedroom wall, I managed to get hold of our property manager who called my approach to the issue 'immature and childish' when I said I would be writing a negative review about the company online. I have now asked for the landlord's contact details who I will be contacting directly as Portico have done nothing to help us. When stating it is my legal right to be given the landlord's address within 21 days of requesting, the property manager laughed down the phone at me saying 'I'm well aware of your rights'. This is a shocking way to treat a customer and I am highly unimpressed with their poor quality of service, I would not recommend this company to anyone.
12
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