“** UPDATE - March 2017** Having stayed with Harsun in a flat ......”
5 Star Review
Mar 14,2017
By:
'OllieR'
Mar 14,2017
Branch: London, 7 High Road Willesden
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW10
Branch: London, 7 High Road Willesden
Lettings (as a Tenant)
Postcode: NW10
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** UPDATE - March 2017**
Having stayed with Harsun in a flat as listed below for six months, we have since moved to another of their properties in the area. Dealing with Lidia and Ana has always been very easy, and we experienced a wonderfully smooth move between the two properties. Any issues we had were reported quickly and dealt with very efficiently, including one time we had a problem with the lock. I'm glad that I stayed with Harsun for another tenancy.
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I recently successfully rented a flat through Harsun, and found that the experience was very simple. Harsun's strong point is their communication. We met with one of their agents (Lara) to view the property initially; Lara was very knowledgeable about the property and was happy to answer our questions. When we decided to take the flat, we were able to easily submit a holding deposit and Harsun provided up with enough notice to also submit the admin fees and the deposit. They provided a copy of their terms and a copy of the tenancy agreement beforehand, and Lara sat and answered questions a large number of topics to reassure me about all of the tenancy agreement. I have never had an agent who did this, and it was really reassuring. Once we had settled the terms, Harsun helped us to arrange a check in inventory with Knight Inventories, and provided the keys. Since then, we have been able to email their tenancy management team (mainly Ana for us) who has provided often same-day responses to any questions. Harsun have helped us to sort any issues with the landlord, and have given us clear dates and set expectations at every stage. The process has been smooth, simple and enjoyable. Please note: we were incentivised to leave a review, but even without this, I would heartily recommend Harsun for renting in NW London.
Comment on agent fees
The agency fees were reasonable, especially considering the service that Harsun provided to us and the lightning fast responses to any issues we raise.
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